Customer Service Manager for Custom Apparel/Equipment Distribution

Customer Service Manager for Custom Apparel/Equipment Distribution TCA Team is a passionate sports distribution company dedicated to delivering premium products that enhance performance and life experiences on and off the field. We proudly partner with competitive select teams, universities, high schools, recreational organizations, and corporate clients across a variety of industries. Whether outfitting athletes or creating branded apparel and merchandise for businesses, our goal remains the same: to provide exceptional products, service, and support that strengthen teams, brands, and communities alike. The Customer Service Manager plays a pivotal role in overseeing TCA’s customer service operation and ensuring an industry-leading purchasing experience for our athletic and corporate clients. By prioritizing efficient communication, proactive problem-solving, and continuous process improvement, this role upholds TCA’s commitment to excellence—delivering a superior level of service and satisfaction to every partner and customer. Salary/Benefits: Salary: $50,000/yr Benefits - Paid Time Off, Health & Dental Plans, etc. Shift: Full Time: 8:30am – 5:00pm, Monday thru Friday. In-Office every day. Office Location: 17815 Davenport Rd. Dallas, Texas 75252 Responsibilities: Field customer inquiries via phone and email Provide solutions for customer issues Communicate with vendors to solve quality issues Track and manage the progress of product replacements Track and manage returns/exchanges Identify and report common issues that are being reported by customers. Work with team to find a solution for common issues Assist operations team with necessary projects Qualification Requirements: Associate or Bachelor’s Degree (Bachelor’s preferred) Positive and friendly attitude Strong written and verbal communication skills Strong problem-solving skills Strong attention to detail Computer literate with knowledge and proficiency in Microsoft Office (Outlook, Excel, Word, etc.) Driver license Experience level: No prior experience required Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand for long periods of time. Repetitive movement of the body is required on a regular basis. Ability to commute/relocate: Dallas, TX 75252: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Shift availability: Day Shift (Required) Benefits: Paid Time Off, Health & Dental Plans, etc. Job Type: Full-time Pay: $50,000.00 per year Benefits: Dental insurance Health insurance Paid time off Work Location: In person

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