Customer Service Manager

Job Overview We are seeking an energetic and dedicated Customer Service Manager to lead our customer support team and ensure an exceptional experience for every client. In this pivotal role, you will oversee daily operations, manage staff, and implement strategies to enhance customer satisfaction. Your leadership will drive a positive team environment, foster effective communication, and uphold the highest standards of service excellence. This position offers an exciting opportunity to influence our customer engagement initiatives while developing your management skills in a dynamic retail or service setting. Responsibilities Lead, motivate, and supervise the customer service team to deliver outstanding support across all channels. Develop and implement training programs focused on customer service skills, product knowledge, and company policies. Oversee employee orientation, interviewing, recruiting, and onboarding processes to build a strong team. Manage scheduling, shift management, and ensure proper coverage during peak hours to optimize store operations. Handle escalated customer inquiries or complaints with professionalism and effective negotiation skills. Monitor inventory management, POS (Point of Sale) systems, cash handling procedures, and store merchandising activities. Support sales management efforts by promoting retail sales strategies, pricing accuracy, and marketing initiatives. Maintain accurate records related to payroll, bookkeeping, budgeting, and administrative tasks to ensure smooth store operations. Conduct regular performance evaluations and provide coaching to foster employee development and leadership growth. Collaborate with other departments on purchasing decisions, inventory control, stock replenishment, and store marketing campaigns. Skills Proven management experience with supervising teams in retail or service environments. Strong communication skills with the ability to train staff effectively and handle customer interactions confidently. Multilingual or bilingual abilities are highly desirable for serving diverse customer bases. Expertise in negotiation, conflict resolution, and handling difficult situations tactfully. Knowledge of retail math including pricing strategies, sales analysis, and inventory control techniques. Proficiency with POS systems, cash handling procedures, bookkeeping software, and basic accounting principles. Experience in recruiting, interviewing, employee orientation, training & development programs. Skilled in managing budgets, payroll processing, and administrative responsibilities efficiently. Ability to multitask effectively while maintaining attention to detail in a fast-paced environment. Demonstrated leadership qualities with a focus on team management and fostering a positive work culture. Join us as a Customer Service Manager where your leadership will inspire excellence! We value proactive individuals who thrive on creating memorable customer experiences while developing their managerial expertise in a vibrant retail setting. This role is paid — offering you the opportunity to grow professionally while making a meaningful impact every day! Pay: $70,000.00 - $75,000.00 per year Benefits: Dental insurance Flexible schedule Health insurance Paid time off Work Location: In person

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