Customer Service Manager

Job Summary We are seeking an energetic and dynamic Customer Service Manager to work in a positive environment that encourages teamwork, accountability, and continuous improvement. The ideal candidate will possess strong communication skills, and a proactive approach to operational excellence. This Position offers an exciting opportunity to influence growth in our company while developing your managerial skills in a fast-paced setting. This role requires strong administration skills to handle high-volume bulk shipping, equipment dispatching, and carrier coordination (both international and domestic). The ability to work closely with sales team, service personnel and customer buyers is essential Responsibilities 1. Administration, Inventory & Invoicing Respond to customer inquiries, order entry, inventory management 2. Shipment Coordination & Freight Dispatching Coordinate outbound distribution of packaging machinery and consumables 3. Documentation & Compliance Management Prepare and review crucial supply chain documentation, including Bills of Lading (BOLs), customs documents and commercial invoices for global distribution 4. Administrative Oversight & Collaboration Manage daily administrative operations for the office, maintenance, warehouse manager and sales team Oversee daily store operations including inventory management, merchandising, and cash handling procedures Manage employee orientation, training, and development to ensure team members are knowledgeable about products, POS systems, and customer service standards Conduct interviewing and recruiting efforts to build a skilled and motivated team Supervise shift management, scheduling, and task delegation to optimize store productivity Maintain accurate bookkeeping, payroll processing, and inventory control records Implement pricing strategies, promotional activities, and merchandising plans to maximize sales opportunities Ensure compliance with company policies, safety standards, and operational procedures Experience/Skills Software Proficiency: MS Office, QuickBooks and Adobe Acrobat Industry Experience Preferred: Prior administrative experience in manufacturing, heavy distribution, B2B hardware, or industrial packaging environment Dedicated to customer service Strong ability to multi-task, self-motivated A problem solver with sharp attention to detail Have a clear communication style Join us as a Customer Service Manager. We value energetic professionals committed to excellence who thrive in a collaborative environment. Apply today to make a meaningful impact! Pay: $24.00 - $27.00 per hour Expected hours: 25.0 per week Benefits: Paid time off Work Location: In person

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