Customer Service & Logistics Specialist

Honey Smoked Fish: We make fish FUN! Providing crave-worthy, reimagined seafood experiences with every bite, Honey Smoked Fish Co. is an entrepreneurial, rapidly growing manufacturer of ready-to-eat smoked salmon products. Once you try it, you will understand the meaning of crave-worthy. Driven by our adherence to high quality, fresh ingredients, and our proprietary smoking process, we make the best tasting hot smoked salmon on the market that is a healthy, convenient protein, and can be used as an ingredient in almost any meal or occasion. We proudly serve the nation’s largest retailers including Costco, Sam’s Club, Kroger, H-E-B, Walmart, and Target, among many other retailers and distribution channels. We collectively believe our team’s adherence to core values is the key to long term success. Commitment – we give 100% of our effort, 100% of the time. Continuous Innovation & Growth – inherent drive to succeed, adapt, and innovate individually and as a team. Excellence – we’re committed to providing crave-worthy quality products our customers expect, every time. Teamwork – we ask questions like “how can I help?” and are willing to work across departments. Doing The Right Thing – we act in the best interests of our customers, employees, and business partners at all times. Position Overview: Reporting to the Customer Service Manager, Honey Smoked Fish Company is seeking a detail-oriented, resourceful Customer Service & Logistics Specialist to manage customer order execution, coordinate transportation, negotiate freight rates, and resolve service issues. The ideal candidate works effectively in a fast-paced environment, combines accuracy with independent judgment, takes ownership from order receipt through delivery, and works effectively with internal team and external customers. Key Responsibilities: Order Management and Customer Service Process, verify, and maintain customer purchase orders, including item, quantities, pricing, ship dates, and customer-specific requirements. Coordinate order changes, inventory availability, fulfillment, and timely customer updates with customer and internal team. Monitor open orders and delivery status; investigate and resolve discrepancies, shortages, delivery refusals, and service issues. Transportation and Freight Management Source and compare carrier quotes; negotiate competitive full-truckload, less-than-truckload, and temperature-controlled freight rates. Select carriers and book shipments within approved cost and service guidelines. Coordinate pickups, appointments, shipping documentation, and proof of delivery; monitor shipments and respond to disruption as needed. Identify freight savings through routing, consolidation, scheduling, and carrier performance reviews. Review freight charges and accessorial fees; investigate and negotiate discrepancies or disputes. Other Maintain accurate records in Acctivate ERP, spreadsheets, customer portals, and freight tracking tools. Support EDI-related order and shipping workflows and comply with retailer routing, appointment, and documentation requirements. Escalate and resolve freight cost changes, unusual charges, potential retailer penalties, major service failures, or changes to customer commitments. Proactively communicate delays, exceptions, and changes to relevant internal and external stakeholders. Work closely with Production, Warehouse, Sales, QA, Finance, and third-party logistics providers. Qualifications: Minimum three (3) years of experience in customer service, order management, logistics / freight coordination, order management, or a closely related customer-facing operations role, preferable in a CPG food business. Demonstrated ability to negotiate freight rates, compare transportation options, and balance cost with service reliability, preferably with refrigerated freight experience. Very strong attention to detail, organized, and strong problem-solving skills. Abi…

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