Customer Service & Logistics Coordinator

Company Overview At O.N.E. Transport Group, we do more than move packages; we drive Alberta's commerce. For over 18 years, our team has been the backbone of our success, providing expert logistics and warehousing services to every corner of the province. We see every delivery as a vital link, and we empower our employees to deliver with safety, efficiency, and pride. We Invest in Our People: We are deeply committed to creating a safe, supportive, and fulfilling work environment where you can thrive. We Value Integrity: We are proud of our Alberta roots and are dedicated to building strong, positive relationships within the communities we serve. We Are a Team: We succeed together by focusing on reliability and excellent service. Job Title Customer Service & Logistics Coordinator Employment Type Full Time - Permanent Work Scheduled Monday to Friday - 7:30AM TO 4:30PM **AFTERHOURS COVERAGE ON ROTATION REQUIRED - NIGHTS AND WEEKENDS** Job Overview The Customer Service & Logistics Coordinator is responsible for delivering exceptional customer service, coordinating transportation and dispatch operations, managing time-sensitive and critical shipments, and supporting warehouse logistics activities. This role serves as a primary point of contact for customers, drivers, and warehouse personnel, ensuring freight is handled accurately, efficiently, and with the highest level of urgency. The position requires strong organizational skills, exceptional attention to detail, and the ability to make sound decisions in a fast-paced environment. Customer Service & Account Management: Maintain strong, professional relationships with existing and new customers, respond to all inquiring and resolve within a timely matter. Customer data and accounts are updated within company systems Order Entry & Accuracy - Enter customer orders with accurately, verify all shipment details , and ensure data accuracy before dispatching. Driver Dispatching - Assign shipments to contract drivers and coordinate real‑time updates for urgent deliveries. After -Hours & Emergency Support - Serve as the on‑call contact, handling 24/7 time‑critical shipments and securing drivers for overnight or emergency requests. Time-Sensitive & Critical Freight Management - Maintain high-priority freight, including medical, shipments where accuracy and timing are non-negotiable. Warehouse & Freight Coordination - Support warehouse teams by identifying freight, resolving discrepancies, and ensuring proper handling of incoming and outgoing shipments. Trade Show & Event Logistics - Manage incoming show freight, including receiving, photographing, labeling, dimming, weighing, and confirming all pieces with customers. Oversee outbound loading and ensure all show materials are accounted for. White‑Glove Delivery Coordination - Oversee premium, high‑care delivery services requiring specialized handling, customer‑specific instructions, and elevated service standards. Ensure items are managed with exceptional attention to detail from pickup to final placement, including coordination with drivers trained for white‑glove service. Required Skills & Qualifications Experience in customer service, dispatching, transportation, logistics, warehouse operations, or freight coordination. Strong organizational, multitasking, communication , and prioritization skills. High attention to detail, particularly when handling medical and time-sensitive shipments. Ability to work effectively under pressure and manage urgent situations. Proficiency with transportation management systems, dispatch software, and Microsoft Office applications. High school diploma or GED. Adaptability to changing priorities and customer needs Flexibility to participate in after-hours and on-call schedules. Ensure on-time dispatch and delivery performance for customer shipments. Respond promptly to customer inquiries, including urgent after-hours requests. Successfully coordinate critical and emergency shipments with minimal service disru…

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