Customer Service Logistics Coordinator

Job Summary FZSONICK Inc., the North American arm of an Italian-owned battery manufacturer with production in Switzerland, is seeking a Customer Service & Logistics Coordinator to support the order-to-shipment process. This role is the link between our sales team, our warehouse, our carriers, and our customers. You will turn approved sales orders into accurate, on-time shipments, keep customers informed, and make sure every delivery is documented correctly so invoicing can proceed without delay. Duties Order & Delivery Processing: process incoming sales order plans by creating corresponding outbound deliveries in SAP; complete post-goods issues, and hand off finalized deliveries to the Logistics Manager for invoicing. Carrier coordination & Shipping logistics : arrange freight via UTS or customer-specified carriers; generate all mandatory documentation including packing slips, pallet labels, bills of lading (BOL), and export paperwork. Customer communication : act as the primary point of contact for shipping status, proactively notifying customers when orders are staged for dispatch and resolving delivery-related inquiries. Warehouse & Material Handling : stage shipments in designated warehouse staging areas, scan serial numbers using barcode equipment, and assist with loading and unloading trucks as needed. Inventory control & Stock accuracy : support the Logistics Manager with regular cycle counts, physical inventory audits, and discrepancy reconciliation to maintain high data integrity. Claims & Discrepancy Management : coordinate directly with carriers and customers to document, investigate, and resolve claims regarding damaged, lost, or delayed shipments. Qualifications High school diploma or equivalent 2+ years of related work experience Excellent interpersonal and communication skills, with a customer-first approach Strong computer proficiency, with the ability to quickly learn and navigate business systems such as SAP or another ERP Proficiency in Microsoft Office and Google Workspace for daily work (e.g., VLOOKUP/XLOOKUP, formulas, pivot tables) Comfortable using a barcode scanner and accurate, fast data entry Ability to meet deadlines and manage multiple orders at once Familiarity with Dangerous Goods (DG) shipping regulations and documentation for lithium/industrial batteries is a plus Ability to communicate across functions and coordinate priorities; forklift experience, profit and loss (P&L) knowledge, and supplier management experience are preferred. Additional information Light to moderate physical effort, consisting of standing, walking, and lifting up to 40 pounds, with or without reasonable accommodation Work is performed in both an office and warehouse environment Must wear safety equipment as required for the work area Forklift operation and material handling experience (training can be provided) Experience loading and unloading trucks FZSONICK/ Horien Inc. is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Pay: $45,000.00 - $60,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Vision insurance Application Question(s): Have you already use SAP? Education: High school or equivalent (Preferred) Experience: Customer service and logistic: 2 years (Required) Work Location: In person

View the full posting and apply