Customer Service Lead

Güdel is a global leader in automation, motion control, and robotics solutions. We design and deliver high-performance systems that help manufacturers move, position, and automate with precision. Do you enjoy building strong customer relationships, coordinating with teams, and ensuring orders are delivered accurately and on time? We're looking for a Customer Service Lead to oversee customer service operations and take ownership of the entire order fulfillment process, from customer inquiry and quotation through order entry, shipment, and delivery. In this role, you will serve as the primary point of contact for customers and internal stakeholders, ensuring clear communication, order visibility, and timely resolution of issues. You will work closely with Sales, Operations, Supply Chain, and Finance to deliver exceptional customer experience while driving accountability and continuous improvement across the Components and Spare Parts businesses. What You'll Do Grow profitable spare parts and service sales through responsive customer support, opportunity qualification, and effective quotation and negotiation practices. Strengthen customer satisfaction and loyalty through proactive communication, feedback management, and solution-oriented service. Achieve operational excellence by ensuring accurate, complete, and timely delivery of products and services while supporting business growth. Foster effective cross-functional collaboration with Sales, Engineering, Operations, Marketing, and Quality teams to meet customer and organizational objectives. Mentor and develop customer service team members to improve performance and customer experience. Qualifications Bachelor’s degree (B.A.) from four-year college in a related field preferred along with two years of related automation experience or equivalent experience in industrial equipment customer service/inside sales and/or quoting Proficiency in MS Office products, ERP systems (SAP, Microsoft Dynamics AX (AXAPTA)), and sales database products (Salesforce) Proficiency in German (Switzerland/Germany) or Spanish language not required, but helpful Ability to provide a high level of professional customer service on a consistent basis Excellent oral and written communication skills Why Join Us? At Güdel, you will be part of a company known for engineering excellence, innovation, and long-term customer partnerships. You'll work with cutting-edge automation technology, gain exposure to diverse manufacturing environments, and develop your technical expertise while supporting industry-leading automation solutions. Güdel offers a wide range of employee benefits including a generous 401K match program, exceptional health insurance benefits, and an employee-friendly PTO policy

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