Customer Service & Invoicing Coordinator (Wholesale Fashion)

Customer Service & Invoicing Coordinator Company: Bucketlist Inc. Location: Los Angeles, CA Job Type: Full-time, On-site Pay: $20.00–$24.00 per hour, depending on experience Company Description Bucketlist Inc. is a growing wholesale women's fashion company based in Los Angeles, California. We specialize in trendy, high-quality apparel, serving boutiques and retailers throughout the United States. We are looking for a dependable, detail-oriented, and proactive Customer Service & Invoicing Coordinator to join our team. The ideal candidate has strong organizational skills, excellent communication abilities, and the ability to manage multiple responsibilities accurately in a fast-paced wholesale business environment. Role Description This is a full-time, on-site position based in Los Angeles, CA. The Customer Service & Invoicing Coordinator will play an important role in supporting our daily wholesale operations. This position involves handling customer inquiries, processing wholesale orders, preparing invoices, managing online marketplace orders, and coordinating with our sales and warehouse teams to ensure accurate and timely order fulfillment. The ideal candidate should be comfortable working independently, taking initiative, following through on tasks, and asking questions when clarification is needed. Key Responsibilities - Respond to wholesale customer inquiries via phone and email in a professional, timely, and courteous manner. - Process wholesale orders accurately and efficiently. - Prepare, review, and manage customer invoices and billing records. - Follow up on outstanding payments and assist with payment-related inquiries. - Manage and monitor incoming orders through FashionGo, Faire, and the company's wholesale website. - Monitor online orders, order statuses, and customer messages across wholesale platforms. - Coordinate with the warehouse and shipping departments to ensure accurate and timely order fulfillment. - Communicate with sales representatives regarding customer orders, inventory availability, and special requests. - Maintain accurate customer accounts, order records, and payment information. - Assist with returns, exchanges, credit memos, and other customer service matters. - Investigate and resolve order discrepancies, shipping issues, and billing concerns. - Provide administrative support to the sales team, including assistance with trade show orders. - Perform additional office and administrative duties as assigned. Qualifications - Previous experience in customer service, order processing, or invoicing is preferred. - 2–3 years of relevant work experience is preferred. - Experience with FashionGo, Faire, or other B2B wholesale e-commerce platforms is strongly preferred. - Understanding of wholesale order processing, inventory management, and customer account management. - Previous experience in the wholesale apparel or fashion industry is a plus. - Proficiency in Microsoft Excel, Outlook, and Word. - Familiarity with invoicing software, order management systems, or ERP platforms is preferred. - Strong written and verbal communication skills. - Excellent attention to detail and organizational skills. - Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment. - Strong problem-solving skills and the ability to follow through on assigned responsibilities. - Self-motivated, dependable, and willing to learn. - Ability to work independently while contributing positively to a team environment. Benefits - Paid Time Off (PTO) and Paid Holidays - 401(k) Plan - Lunch Provided Compensation $20.00–$24.00 per hour, depending on experience and qualifications. Work Location: In person – Los Angeles, CA Pay: $20.00 - $24.00 per hour Expected hours: 8.0 per week Benefits: 401(k) Work Location: In person

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