Customer Service Interview Representative - Remote
Insurance Fulfillment Center (IFC)Life Insurance Telephone Interview Specialist $15.00 - $16.00 per hour | Part-Time No Sales No Cold Calling Remote Options Available (after training) Do you enjoy helping people, listening carefully, and making a positive difference in someone's day? Insurance Fulfillment Center (IFC) is seeking compassionate, detail-oriented individuals to join our Telephone Interview Team. In this role, you'll help applicants complete the life insurance application process by conducting friendly, professional phone interviews on behalf of leading insurance carriers. This is not a sales position. You'll never be expected to sell products, meet sales quotas, or make cold calls. Instead, you'll play an important role in helping families take steps to protect the people they love. After completing 30 days of in-office training, team members may transition to a hybrid or remote work arrangement, providing work-life balance while remaining part of a supportive team. What You'll Do Conduct telephone interviews with life insurance applicants on behalf of our clients Guide applicants through a structured application process with patience and professionalism. Ask health and lifestyle questions while making applicants feel comfortable and respected. Practice active listening and accurately document responses. Enter and update information in multiple systems and CRMs. Assist insurance agencies with application status inquiries. Maintain confidentiality and handle sensitive information with care. Follow established procedures and carrier requirements. Meet quality and productivity expectations. Participate in cross-training for multiple carrier programs. Escalate complex situations to management when needed. Support additional department responsibilities as assigned. What Makes Someone Successful in This Role? Our most successful team members are: Friendly and upbeat Patient and empathetic Strong listeners Detail-oriented and Accurate Dependable and punctual Comfortable using multiple computer systems Able to build rapport quickly over the phone Motivated by helping others Professional and respectful in all interactions We're looking for someone who takes pride in their work, enjoys helping others, and doesn't stop at simply completing a task. Successful candidates are naturally curious, ask thoughtful questions, follow through on commitments, and take ownership of ensuring applicants, agencies, and team members receive exceptional service. They recognize when additional information is needed, proactively seek answers, and are committed to getting things right the first time. Qualifications Minimum one year of customer service experience preferred. Strong verbal and written communication skills. Basic computer proficiency and ability to navigate multiple systems. Preferred, but not required : MS Teams, MS Outlook Strong data entry and documentation skills. Reliable attendance and punctuality. Professional communication skills and commitment to excellent customer service. Ability to communicate and work effectively with individuals from diverse backgrounds while maintaining professionalism and respect. Education High school diploma or equivalent required. Physical Requirements Ability to sit for extended periods while working on a computer and telephone. Schedule Options Current Shifts Available : Monday – Friday 10:00 am - 4:00 pm Monday - Friday 10:30 am - 4:30 pm Monday - Friday 11:00 am - 5:00 pm Monday - Friday 11:30 am - 5:30 pm NOTE: In office training starts 11/30/2026 and takes place Monday - Friday 9AM - 3PM for 30 days. Attendance during training is mandatory. Benefits Hybrid/remote work opportunity after training Paid training Supportive team environment Meaningful work helping families secure financial protection No sales quotas No cold calling Opportunity to learn about the life insurance industry Location Requirements Candidates must reside within the Omaha Metro area and be available for in-office training and occasional in-office me…