Customer Service - Finished Goods Specialist

Who we are and why we’re hiring CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive. Schedule: 3rd Shift Sun-Thurs 11:30pm-7:30am Compensation: Compensation Range: $20.25- $25.02 per hour Shift Differential: $.75 per hour Incentive eligible: (No) Position Overview The Finished Goods Shipping Specialist is responsible for managing the end-to-end shipping process for finished goods, ensuring products are accurately loaded, tracked, and shipped to external warehouses. This role oversees the operation of automated loading systems, maintains documentation, communicates with off-site partners, and supports the accuracy, efficiency, and safety of all outbound shipping operations. Essential Job Duties & Responsibilities Shipping & System Operations Oversee the day-to-day shipping of finished goods to external warehouses, ensuring timely and accurate outbound shipments. Monitor equipment, conveyors, and the Automated Trailer Loading System (ATLS) to maintain smooth and safe operations. Execute lock out/tag out procedures as necessary for system recovery or incident response. Accuracy & Documentation Verify and document all outgoing shipments to ensure shipment accuracy and compliance with company procedures. Maintain accurate and error-free shipping documentation using Human Machine Interface (HMI), SAP, and other digital systems. Complete and maintain required end-of-shift reports and paperwork. Coordination & Communication Communicate proactively with off-site warehouses and transportation teams to coordinate deliveries, resolve shipment discrepancies, and address operational issues. Provide timely updates to the Business Unit Leader regarding trailer status, deficiencies, and any shipping anomalies. Ensure timely driver coverage and support shift changes to maintain continuous operations. Inventory & Resource Management Monitor the flow of empty pallets to support automated systems and prevent operational delays. Participate in investigations of shipping discrepancies and collaborate with cross-functional teams to resolve issues. Teamwork & Continuous Improvement Work closely with shift management and team leads to accomplish shift and operational goals. Participate in all assigned training programs and support continuous improvement efforts. Adhere to all company safety and compliance standards. Perform other related job duties as assigned or required. Required Qualifications High School Diploma or GED equivalent – or equivalent relevant experience. 1-3 years of related experience. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint). Basic math and reading skills. Strong attention to detail and ability to manage multiple tasks in a fast-paced environment. Effective problem-solving and interpersonal skills. Ability to follow written and verbal instructions. Preferred Qualifications Previous experience in warehouse, inventory control, or logistics environments. Experience with SAP and/or warehouse management systems (WMS). Familiarity with block stock management and repairable goods processes. Experience collaborating with technical or repair teams. Physical Requirements This position requires the physical ability to: Stand and/or walk for extended periods (u…

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