Customer Service / Dispatcher

Customer Service / Dispatcher – Dumpster Rental Operations RMS Dumpsters & Services LLC is seeking a reliable, organized, and customer-focused Customer Service / Dispatcher to help manage the day-to-day scheduling and dispatching of our dumpster rental operations. This is a key position within our company. You will be responsible for coordinating our drivers and routes, communicating with customers, entering orders, managing scheduling, and helping ensure our daily operations run smoothly and efficiently. This is primarily an on-site position , with limited Saturday hours that may be worked from home. Key Responsibilities Answer incoming customer calls, texts, and emails promptly and professionally Provide excellent customer service and answer questions regarding dumpster rentals and service Take customer orders and accurately enter them into our scheduling software Schedule dumpster deliveries, pickups, exchanges/swaps, and other service requests Create, assign, and optimize daily routes for our drivers Build and update driver routes Monday through Saturday Communicate directly with drivers throughout the day regarding schedules, customers, locations, and route changes Monitor driver progress and make adjustments to routes as needed Contact customers to confirm or coordinate dumpster delivery and pickup times Handle last-minute scheduling changes, delays, customer requests, and other issues in real time Match landfill/scale weight tickets with the appropriate customer and job Maintain accurate customer, order, scheduling, and route information Maintain organized records of customer communications and operational changes Work closely with drivers and the operations team to improve routing and overall service efficiency Carry and monitor the RMS company cell phone for customer and operational communications Assist with occasional after-hours calls involving emergency or time-sensitive situations Schedule & Work Location This is primarily an on-site position Monday through Friday . The position also includes approximately 4 hours of work on Saturdays , which can be performed from home . Saturday responsibilities primarily involve customer communication, scheduling, and coordinating routes as necessary. RMS is closed on Sundays. There may occasionally be a need to answer or respond to an after-hours emergency or time-sensitive call. Qualifications Strong verbal and written communication skills Excellent organizational and time-management skills Ability to multitask and manage several priorities at once Comfortable working in a fast-paced environment where schedules can change throughout the day Strong attention to detail and accuracy Dependable, punctual, and able to work independently Comfortable communicating with both customers and drivers Comfortable using computers, scheduling/dispatch software, route applications, email, and other communication tools Comfortable using an iOS smartphone for calls, texts, email, and scheduling-related communication Ability to remain professional and solution-oriented when dealing with scheduling conflicts, delays, or customer concerns Familiarity with the Omaha/Council Bluffs metro area is a plus Preferred Experience Previous experience in any of the following is preferred but not required: Dispatching Trucking or transportation Logistics or route coordination Roll-off or dumpster rental operations Construction or service-industry scheduling Customer service Office or operations coordination We are willing to consider candidates without direct dumpster or roll-off experience if they have strong communication, organizational, customer service, and problem-solving skills. Compensation Pay is based on experience. Compensation will reflect the candidate's previous dispatching, logistics, customer service, and related operational experience. About the Position The right person for this position will be someone who enjoys keeping things organized and can confidently take ownership of a busy d…

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