Customer Service Dispatcher

We install custom window coverings across the Central Coast from Lompoc to King City. Our customers are investing in their homes and they expect us to deliver. This role is the voice of our company: you keep customers informed, calm their concerns, and keep our crews on schedule. The job is remote but we do have occasional in person meetings and requirements to visit stores and customers. You must live in San Luis Obispo County or northern Santa Barbara County. This role is for you if You stay calm and kind with frustrated or demanding customers, and you don't take it personally You're comfortable saying "no" or "not that day" and still leave the customer feeling heard You solve the problem in front of you instead of passing it along What you'll do Talk with customers daily by phone, text, and email: confirm appointments, give arrival windows, and handle delays and reschedules Resolve complaints and tense situations, and escalate to management when needed Schedule measures, installs, and service calls around customer and crew availability Plan efficient routes and adjust the day when jobs run long or cancel Confirm product has arrived and job info is complete before scheduling Log everything accurately in our CRM and scheduling system What we're looking for Customer service experience, ideally with high-expectation customers Scheduling or dispatch experience is a plus Organized, reliable, follows through without reminders Home or construction industry experience is a plus, not required What we offer Flexible schedule, remote work, employee discount To apply, email brandon@classicblindsanddrapery.com with the town you live in and a short note about a time you turned around an upset customer. Pay: From $24.00 per hour Expected hours: 20.0 – 30.0 per week Benefits: Flexible schedule Experience: Customer service: 1 year (Preferred) Work Location: Hybrid remote in San Luis Obispo, CA 93401

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