Customer Service Dispatcher

Job Title: Customer Service Dispatcher Job Description The customer service dispatcher plays a key role in supporting delivery operations by generating cases for billing disputes and coordinating service for CO2 tanks. In this role, you log incoming calls, create service tickets, schedule and dispatch service technicians, and assist with billing disputes, gas refills, and equipment safety issues. You work closely with customers and internal teams to ensure accurate documentation, timely service, and a smooth resolution of issues. The position requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. You receive a comprehensive training program, including three weeks of classroom instruction followed by one week of hands-on training, to prepare you for success. Responsibilities Log incoming customer calls accurately and promptly in the appropriate systems. Create detailed service tickets for CO2 tank service, gas refills, equipment safety issues, and billing disputes. Schedule and dispatch service technicians to customer locations according to priority, availability, and logistics requirements. Assist with billing disputes by gathering information, documenting cases, and coordinating with internal teams to resolve issues. Support customers with questions related to gas refills, equipment safety, and delivery services, providing clear and professional communication. Perform manual order entry and update orders as needed to reflect service changes or customer requests. Use basic computer navigation and Microsoft Office applications to manage information, documentation, and communication. Coordinate logistics and dispatch activities to ensure timely and efficient delivery and service. Maintain accurate records and documentation for all calls, tickets, and orders to support billing and service quality. Collaborate with a supportive team to share information, resolve issues, and improve processes. Follow established procedures and safety guidelines related to equipment and service operations. Manage workload effectively while working weekends or flexible schedules, depending on assigned shift. Essential Skills Customer service experience with the ability to handle calls professionally and courteously. Dispatch or logistics coordination experience, including scheduling and routing service or delivery activities. Proficiency with Microsoft Office and basic computer navigation skills. Experience with clerical tasks such as manual order entry and data entry. Strong communication and interpersonal skills to interact effectively with customers and team members. Ability to work weekends and flexible schedules as required by shift assignments. Basic computer literacy and ability to learn new systems quickly. Strong organizational skills and attention to detail to ensure accurate logging, ticket creation, and documentation. Additional Skills & Qualifications Experience in logistics, dispatch, or delivery service environments. experience in customer-facing roles in office or call center settings. Ability to multitask and prioritize in a fast-paced environment. Willingness to participate fully in a structured training program, including classroom and hands-on instruction. Interest in career growth within a company that offers clear advancement opportunities. Work Environment This is an onsite role in an air-conditioned office setting with a collaborative and supportive team environment. You work with computers and standard office software to manage calls, tickets, and orders. The culture emphasizes positive leadership, clear communication, and opportunities for advancement. The schedule is full-time with various shift options that include evenings and weekends. Available schedules include Monday through Friday with Saturday and Sunday off from 12:00 p.m. to 9:00 p.m., Thursday through Sunday with Monday through Wednesday off from 10:00 a.m. to 9:00 p.m., and Saturday throug…

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