Customer Service & Dispatch Coordinator

Job Type: Full-Time | In-Person Pay: $15.00–$18.00 per hour, based on experience Schedule: Monday–Friday, 8:00 AM–5:00 PM Job Description Cumberland Services is seeking a dependable, organized, and customer-focused Receptionist / Customer Service & Dispatch Coordinator to join our team. This position plays an important role in our daily waste hauling operations, serving as a primary point of contact between customers, drivers, dispatch, supervisors, and management. The ideal candidate is a strong communicator who can handle multiple responsibilities, solve problems, and remain organized in a fast-paced office environment. We are looking for someone who takes initiative, pays attention to detail, and understands the importance of providing excellent customer service while keeping daily operations running smoothly. Previous experience in the waste management, trucking, transportation, or dispatch industry is preferred, but not required. We are willing to train the right individual who demonstrates a positive attitude, strong work ethic, and willingness to learn. Key Responsibilities Reception & Customer Service Answer incoming phone calls and greet customers and visitors professionally. Respond to customer questions, service requests, complaints, and billing inquiries. Monitor company emails and communicate service requests or issues to the appropriate personnel. Establish and maintain positive relationships with customers. Assist customers with new account setup, account changes, payments, and service-related concerns. Dispatch & Operations Support Communicate regularly with drivers, dispatch personnel, supervisors, and management regarding daily operations. Assist with coordinating service requests, missed pickups, route changes, and other operational needs. Relay accurate and timely information between customers, drivers, and management. Help track outstanding service requests and follow up to ensure issues are resolved. Support the operations team with daily reports, service updates, and administrative tasks. Administrative & Accounting Support Enter and maintain customer account information in company software. Process new customer paperwork and service agreements. Process and post customer payments accurately. Assist with daily deposits and payment reconciliation. Support accounts receivable activities, including reviewing outstanding balances and making collection calls. Maintain organized customer records, invoices, and other business documentation. Generate reports and assist management with tracking operational performance. Qualifications & Skills Required: High school diploma or equivalent. Minimum of 2 years of clerical, administrative, customer service, or related office experience. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to multitask, prioritize responsibilities, and work efficiently in a busy office. Professional and courteous telephone manner. Basic computer proficiency, including Microsoft Outlook, Word, and Excel. Ability to communicate effectively with customers, drivers, supervisors, and management. Dependable, punctual, and willing to work as part of a team. Ability to learn new software and adapt to changing daily priorities. Preferred: Previous dispatch or transportation coordination experience. Experience in waste management, refuse collection, recycling, trucking, or related service industries. Accounts receivable, billing, or payment processing experience. Familiarity with customer management or dispatch software. Compensation & Benefits Starting pay of $15.00–$18.00 per hour , depending on qualifications and experience. Full-time, Monday–Friday schedule. Health insurance through Blue Cross Blue Shield. Dental and vision insurance. 401(k) retirement plan with company match. Paid vacation and holidays. Why Join Cumberland Services? At Cumberland Services, our employees play an important role in deliveri…

View the full posting and apply