Customer Service & Dispatch Coordinator

Grossman Plumbing & Heating is growing, and we’re looking for a friendly, organized, and dependable person to join our team! We offer a fun, family atmosphere where your work matters and there’s room to grow as the company expands. If you enjoy helping people, keeping things organized, and being part of a team, we’d love to hear from you. What you’ll do: Answer incoming calls and be the friendly first point of contact for our customers. Schedule service appointments and coordinate daily schedules for our plumbers. Dispatch jobs and keep customers and plumbers informed about scheduling changes. Manage customer service plans and Grossman VIP Club memberships, including enrollment, renewals, and annual service scheduling. Follow up on estimates, answer customer questions, and help book approved work. Maintain accurate customer records and assist with daily office tasks. What we’re looking for: A friendly phone manner and strong communication skills. Good organization, attention to detail, and the ability to manage multiple tasks. A dependable team player with a positive attitude. Comfort using computers and learning scheduling software. Customer service, scheduling, or dispatch experience is a plus. Plumbing knowledge is helpful but not required. Why join Grossman Plumbing? A welcoming, family atmosphere. A team that values your contributions. Opportunities to learn, take on responsibility, and grow with the company Pay: $22.00 - $25.00 per hour Benefits: Paid time off Professional development assistance Work Location: In person

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