Customer Service Coordinator – Logistics & Order Processing

Location: Houston, TX 77066 (North Houston) Pay Rate: $21.00 per hour Job Type: Full-Time About the Position Connect Staffing Solutions is seeking an experienced Customer Service Coordinator for one of our clients, a well-established international logistics and warehousing company specializing in freight forwarding, supply chain management, and distribution services. We are looking for a detail-oriented, organized, and dependable professional with experience in customer service, order processing, and logistics operations. This is an office-based customer service position within a logistics environment, NOT a call center or general warehouse position. The ideal candidate will have experience managing customer orders, coordinating shipments, maintaining accurate records, and communicating with customers and internal warehouse teams. Key Responsibilities Process inbound and outbound customer purchase orders accurately and efficiently. Monitor orders from initial entry through shipment completion. Communicate with customers regarding order status, shipment updates, delays, and delivery information. Coordinate with warehouse, shipping, receiving, and logistics teams to ensure timely order fulfillment. Maintain accurate customer records, order details, and shipment information in company systems. Review purchase orders, shipping documents, and related paperwork for accuracy. Investigate and resolve order discrepancies, shipment issues, and customer concerns. Respond professionally to customer emails, phone calls, and service requests. Ensure orders meet customer requirements, company procedures, and established performance standards (KPIs). Provide administrative and operational support to the customer service department. Required Qualifications Minimum 2 years of customer service, order processing, or logistics coordination experience preferred. Previous experience in a logistics, freight forwarding, distribution, or warehousing environment strongly preferred. Experience processing purchase orders and coordinating inbound/outbound shipments. Strong computer skills, including Microsoft Outlook, Excel, and data entry. Experience using ERP, WMS, or order management systems preferred. Excellent written and verbal English communication skills. Strong attention to detail, organization, and problem-solving abilities. Ability to multitask, prioritize responsibilities, and meet deadlines. Comfortable communicating with customers, warehouse personnel, and management. Reliable, professional, and able to work independently in a fast-paced office environment. What We're Looking For We are especially interested in candidates who have worked as: Logistics Customer Service Representative Customer Service Coordinator Order Processing Specialist Shipping or Logistics Coordinator Warehouse Customer Service Administrator Supply Chain Customer Service Representative Candidates with hands-on experience processing customer orders and coordinating shipments will receive priority consideration. Compensation & Location Pay: $21.00 per hour Location: Houston, TX 77066 – North Houston Position: Full-Time, Office-Based Apply Today! If you have previous customer service experience in logistics, warehousing, distribution, or order processing, we encourage you to apply today! Please submit an updated resume highlighting your experience with purchase orders, customer communication, shipment coordination, and order management systems. Connect Staffing Solutions, LLC Connecting qualified professionals with great career opportunities.

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