Customer Service Coordinator II

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . Job Description : About Ryder For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions. We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture. About the Job: Type: Full-time/Permanent Wage: $48000-$52000 Shifts: Monday- Friday and Sunday – Thursday: 3pm-11:30pm Location: Woodstock, Ontario Why Ryder? 10 days of Paid Time Off upon hire Excellent benefits package after 30 days (Medical, Dental & Vision) Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP) Employee discount of 15% on Ryder stock A safe, friendly and respectful work environment Recognized by Forbes as one of Canada's Best Employers in 2025 Summary The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow up, and maintenance file management. Assist with cost savings and customer retention across area. Essential Functions Customer Service: improve the quality and consistency of customer communications and meet customer's expectations Perform customer relationship activities to include customer interface, issue resolution, and customer satisfaction Execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates Work Flow Management: enhance branch productivity through effective work scheduling and planning Create repair order tasks and update work planning sheet Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements Coordinate outside repair with vendors and customers Parts Management: contribute to cost containment through effective inventory planning and warranty Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick-up and delivery Make recommendations on min-max levels to the inventory planning team Manage parts obsolescence Ship warranty and return parts Organize and ensure cleanliness in the parts room Administrative Effectively handle all incoming shop calls Clerical duties within the shop operations which include vehicle maintenance files Process all Accounts Payable Create repair orders for technicians Additional Responsibilities Performs other duties as assigned. Acute attention to detail Ability to communicate effectively, both verbally and in writing Effective phone skills Strong organizational, prioritizing, and multitasking skills Proven ability to make good decisions in a fast moving environment Skills and Abilities Strong computer skills to include spreadsheet and word processing software packages, Required Qualifications H.S. Diploma/GED, Required 3 years or more in customer service with issues resolution experience, Required Job Category: Operations and Support This posting is for an existing vacancy. Our Culture & Commitment : At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted…

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