Customer Service Clerk

Customer Service Clerk Location: Regina, Saskatchewan Job Type: Full-Time, Permanent Department: Sales & Marketing Starting Wage: $20.00 per hour (based on experience and qualifications) Join Our Team! Maljohn Plastics Ltd. is seeking a friendly, organized, and detail-oriented Customer Service Clerk to join our Regina team. This position is ideal for someone who enjoys working with customers, has strong administrative skills, and thrives in a busy, team-oriented environment. As a Customer Service Clerk, you will be responsible for providing excellent customer service, processing sales orders and quotations, and supporting daily office activities. You will also provide backup administrative and shipping support for our Logistics Coordinator during absences. Key Responsibilities Customer Service & Sales Support Respond to customer inquiries by telephone, email, and in person. Prepare quotations, enter sales orders, and maintain accurate customer records. Assist walk-in customers with product inquiries, counter sales, and order pickups. Provide customers with order updates and follow up on outstanding inquiries. Address routine customer concerns and refer more complex matters to the appropriate team member. Provide administrative support to the Sales & Marketing Manager and Territory Managers. Administrative Support Maintain accurate customer information, pricing records, and sales documentation. Perform general office duties, including filing, data entry, and document preparation. Assist with customer account documentation and other assigned administrative tasks. Maintain an organized and professional front-office environment. Logistics Backup Support During the Logistics Coordinator's absences: Prepare shipping documents, packing slips, and bills of lading. Arrange courier and freight pickups following established procedures. Assist with scheduling shipments and customer pickups. Maintain accurate shipping and freight records. Communicate shipping discrepancies or operational concerns to the appropriate manager. Qualifications & Skills Required: Previous experience in customer service, office administration, or sales support. Strong verbal and written communication skills. Excellent organizational skills and attention to detail. Familiarity with ERP systems Proficiency in Microsoft Office applications, including Outlook, Word, and Excel. Ability to manage multiple tasks and priorities while maintaining accuracy. Professional, courteous, and customer-focused attitude. Ability to work independently and collaboratively as part of a team. Preferred: Experience in a manufacturing, industrial, or business-to-business environment. Experience with Sage 50 or MRPEasy, sales order processing, or inventory management software. Experience preparing shipping documentation or coordinating courier and freight services. Post-secondary education in business or office administration, or equivalent experience. What We Offer Starting pay of $20.00 per hour, with consideration for relevant experience and qualifications. Full-time, permanent employment. Opportunities to develop skills in customer service, sales administration, and logistics. A supportive, team-oriented workplace. The opportunity to work with an established Canadian plastics fabrication company. How to Apply Interested candidates are invited to submit their resume outlining their relevant experience and qualifications. We thank all applicants for their interest. Only candidates selected for an interview will be contacted. Maljohn Plastics Ltd. is committed to fair and equitable employment practices. Accommodations are available during the recruitment process upon request Resumes are to be emailed to skjobs@maljohn.com. Pay: From $20.00 per hour Expected hours: 40.0 per week Benefits: Casual dress On-site parking Paid time off Profit sharing Education: AEC / DEP or Skilled Trade Certificate (required) Experience: ERP systems: 1 year (required) Sage 50 Accounting: 1 year (preferred) MR…

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