Customer Service & B2B Order Processing Specialist

About Bruder Toys America Bruder Toys America Inc. is the North American subsidiary of Bruder Spielwaren GmbH, a leading German manufacturer of high-quality toy vehicles. From our Hawthorne, California office and warehouse, we serve retailers throughout the United States and Canada. We are a small, hands-on team looking for a friendly, organized and dependable person to join our office as a Customer Service & B2B Order Processing Specialist . This is an excellent position for someone who enjoys working with people, is comfortable using computers and business software, pays attention to detail, and takes pride in providing excellent customer service. What You'll Do You will work directly with our B2B customers, outside sales representatives, warehouse staff and other members of our office team. Your responsibilities will include: Receive and process incoming customer orders by email, phone and through our B2B online ordering portal. Enter and process sales orders accurately in our SAP Business One (SAP B1) system. Answer incoming telephone calls from retailers and other B2B customers in a friendly and professional manner. Respond promptly and professionally to customer emails regarding orders, products, availability, shipping and other questions. Communicate regularly with our outside sales representatives and assist them with customer and order-related questions. Help customers and sales representatives use our online B2B order-entry portal. Review orders for accuracy and follow them through the order-processing and fulfillment process. Coordinate with our warehouse and other office staff when questions or issues arise. Help resolve customer service and order-related problems in a professional and positive manner. Occasionally travel with our team to industry trade shows to help set up and display Bruder products. At trade shows, interact with retailers, sales representatives and customer accounts, answer questions and assist with taking orders. Assist with other customer service and office responsibilities as needed in our small-team environment. Who We're Looking For We are looking for someone who is genuinely a people person and enjoys helping customers. The ideal candidate should have excellent written and verbal communication skills and be able to write clear, friendly and professional business emails. You should be organized, detail-oriented and comfortable handling multiple orders, emails, telephone calls and requests throughout the day. You should also be comfortable learning and working with computer-based order-entry systems. Previous SAP Business One experience is a plus, but we are willing to train the right person. Experience in customer service, B2B sales support, order processing, wholesale, distribution, inside sales or a similar office position is preferred. Basic-to-intermediate knowledge of Microsoft Excel and Outlook is also preferred. Because we are a small office, we're looking for someone who works well as part of a team, communicates openly, has a positive attitude and is willing to help wherever needed. Important Requirements This is an in-person position at our Hawthorne, California office and is not a remote or hybrid position. Applicants must be able to work full-time Monday through Friday and must be available during our busy holiday/Christmas season. Occasional travel to trade shows is required, including assisting with booth setup, product displays and customer interaction. Pay: $23.00 - $25.00 per hour Expected hours: 40.0 per week Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Paid time off Paid training People with a criminal record are encouraged to apply Work Location: In person

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