Customer Service Associate

American Circuits is a family-owned business celebrating its 35th year in operation. We have a clear strategic plan that has led to steady growth (double digits annually) while recently expanding to a new, modern manufacturing facility in southeast Charlotte near Matthews, NC. The Opportunity Learn the whole business. Electronics power nearly every industry, and American Circuits is growing double digits every year. This entry-level role is a rare chance to get in on the ground floor of a growing manufacturer and learn the entire business from the inside. You will start as the voice of the company to our customers, and from there gain hands-on experience across: Quoting: Pricing new and repeat orders and turning customer requests into accurate quotes. Operations: How circuit boards and assemblies move through production, from order release to shipment. Supply Chain: Sourcing components, working with suppliers and keeping orders on schedule. Marketing & Sales: Telling the American Circuits story and growing our presence in the market. Craft your own career path. As you build experience, you will have the opportunity to craft your own career path in the area of the business that fits your strengths and interests. Key SMART Goals Customer Retention: Help retain at least 95% of active customer accounts during your first 12 months, measured by repeat orders and customer feedback. Responsiveness: Respond to all customer inquiries within one business day and provide proactive order status updates, beginning within your first 90 days. Business Development: Prepare standard customer quotes independently within six months, and complete hands-on training in operations, supply chain, marketing and sales within 12 months. Key Skills Strong Written & Verbal Communication: Clear, professional and friendly communication by phone, email and in person, with customers and coworkers alike. Complex Problem Solving: Ability to dig into customer issues, gather the facts across departments and see them through to resolution. Willingness to Learn: Curiosity, coachability and enthusiasm for learning a technical industry and every part of the business. Experience in the Manufacturing or Electronics industry a huge plus Additional requirements: Must have experience working with Microsoft Office. Must be a a high school graduate. Must be a Citizen or Green Carn holder. Key Responsibilities Serve as the primary point of contact for customers, answering calls and emails promptly and professionally. Enter and manage customer orders, confirm delivery dates and provide regular order status updates. Coordinate with production, purchasing and shipping to keep orders on track and communicate any changes to customers. Research and resolve customer questions, concerns, returns and quality issues, escalating when needed. Support the quoting process by gathering customer requirements and helping prepare and follow up on quotes. Maintain accurate customer records and notes in company systems. Build lasting customer relationships and share customer feedback to help improve service and grow accounts. Job Type: Full-time Pay: $55,000.00 - $60,000.00 per year Benefits: 401(k) matching Health insurance Paid time off Application Question(s): Are you a U.S. citizen or Resident Alien Work Location: In person

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