Customer Service Associate

We are looking for a friendly, organized, and detail-oriented Customer Service Associate to join our growing team in Charlotte, NC! In this role, you'll play an important part in delivering an exceptional customer experience by helping customers with product returns, exchanges, and order-related questions. We believe great customer service doesn't end when a purchase is made. Our Customer Service Associates help ensure every customer feels valued and supported, even when something doesn't go as planned. Whether you're processing a return, coordinating an exchange, or resolving a customer concern, your professionalism and positive attitude will make a lasting impression. If you enjoy helping people, solving problems, and working in a collaborative, fast-paced environment, we'd love to hear from you! Customer Service Associate Responsibilities Process Returns & Exchanges: Accurately handle customer returns, exchanges, and refunds while following company policies and procedures. Deliver Excellent Customer Service: Provide friendly, professional, and efficient assistance to customers throughout the returns and exchanges process. Resolve Customer Concerns: Listen carefully to customer questions and complaints, identify appropriate solutions, and ensure a positive resolution. Inspect Returned Merchandise: Evaluate returned products for condition, completeness, and eligibility for refunds or exchanges. Maintain Accurate Records: Document transactions, update customer accounts, and maintain accurate records of returned and exchanged merchandise. Coordinate With Internal Teams: Work closely with inventory, fulfillment, and management teams to resolve order discrepancies and ensure smooth operations. Support Inventory Accuracy: Properly label, sort, and organize returned merchandise for restocking, replacement, or further processing. Improve the Customer Experience: Identify recurring customer concerns and share feedback with management to help improve service quality and operational efficiency. Customer Service Associate Qualifications: Excellent verbal communication and interpersonal skills. A positive, patient, and customer-focused attitude. Strong organizational skills and attention to detail. Ability to handle customer concerns professionally and calmly. Comfortable working with computers, order management systems, and basic data entry. Ability to multitask and prioritize responsibilities in a busy environment. Dependable, punctual, and committed to maintaining high service standards. A team-oriented mindset and willingness to support coworkers. Previous experience in customer service, retail, returns processing, or order fulfillment is preferred but not required. Additional Information About the Customer Service Associate Position: A Customer-First Culture: Join a team that believes every customer interaction is an opportunity to build trust and strengthen relationships. Supportive Team Environment: Work alongside colleagues who value teamwork, communication, and helping one another succeed. Professional Development: Build valuable skills in customer relations, problem-solving, inventory management, and business operations. Career Growth Opportunities: Develop the experience and skills needed to pursue future opportunities in customer service leadership, operations, and management. Make a Real Impact: Your work will directly contribute to customer satisfaction, customer retention, and the overall success of our business. If you're ready to join a team that values excellent service, accountability, and professional growth, apply today! Equal Employment Opportunity: We are an Equal Opportunity Employer providing all qualified applicants with consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Pay: $23.55 - $27.00 per hour Benefits: Dental insurance Health insurance Paid time off Work Location: In person

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