Customer Service Associate

Company Description We Are Bosch. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry. Let’s grow together, enjoy more, and inspire each other. Work #LikeABosch Reinvent yourself: At Bosch, you will evolve. Discover new directions: At Bosch, you will find your place. Balance your life: At Bosch, your job matches your lifestyle. Celebrate success: At Bosch, we celebrate you. Be yourself: At Bosch, we value values. Shape tomorrow: At Bosch, you change lives. YORK provides advanced heating, ventilation, and air conditioning solutions that create comfortable, healthy indoor environments across the globe. Backed by decades of expertise and driven by cutting-edge technology, YORK systems are energy-efficient, easy to install, operate, and maintain. Scalable and versatile, their solutions serve a wide range of building types – from residential homes to large commercial and industrial facilities. With a strong focus on quality, reliability and sustainability, YORK empowers partners and customers with intelligent, adaptable systems supported by responsive service. Thanks to its integrated approach, the brand ensures seamless connectivity and future-ready performance – making efficient comfort accessible to all. The Bosch Home Comfort Group is a global provider of efficient heating, ventilation, and air conditioning (HVAC) solutions with an innovative product portfolio adapted to regional needs. Following the acquisition of the residential and light commercial HVAC business from Johnson Controls and the Johnson Controls-Hitachi Air Conditioning Joint Venture in August 2025, the company unites a comprehensive portfolio of global and regional brands, including Bosch, Buderus, Hitachi, and YORK®. The Bosch Home Comfort Group employs more than 25,000 people worldwide and has a strong market presence in America, Asia, and Europe / Middle East / Africa, with a global network of 33 production sites and 26 development centers (including minority interests). With the acquisition, the Bosch Home Comfort Group almost doubles in size to more than eight billion euros in sales. Job Description Summary The counter sales associate deals directly with our customers on a daily basis to ensure they have a positive experience. As a member of the branch team, this will primarily be accomplished through the selling of the breadth of our products, taking customer orders, following up on existing orders, looking up and ordering parts while providing excellent customer service. This position will regularly be asked to support other branch activities to ensure its success. This may include, but not limited to, helping with warehouse duties such as loading/unloading deliveries, picking materials for next day orders, assist in the receiving and restocking of parts/ products, may include using a forklift, inventory management, safety, and other duties as required. Essential duties and responsibilities As the daily face of the company to our customers, it is imperative to ensure they have a positive experience, while maintain our safety, quality, and other policies and standards. As a part of branch team delight our customers by providing quality products and services which meet or exceed their requirements and evolving expectations. This is achieved through a commitment to continuous improvement and the pursuit of a zero-defect culture. Manage customer relationships and enhance the customer experience. Engage in supporting and maintaining the efficient operation of the branch in accordance with current guidelines, policies, practices, and procedures. Communicate daily with customers via phone, fax, e-mail, or in person. Enter customer orders, look up parts, parts research, and …

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