Customer Service and Warehouse Associate - Part Time

Job Title: Customer Service and Warehouse Associate – Part Time

Department: ReStore

Supervisor: Assistant ReStore Manager

Direct Reports: None

FLSA Status: Non-Exempt

Approval Date: 01/08/2025

Pay Range: $15 - $16.50 p/hr. ($15,600 - $17,160 annualized) 

Schedule: Tuesday - Saturday; 9AM – 6PM (Part Time, up to 25 hours a week)

ORGANIZATION OVERVIEW:

Founded in 1981, Pensacola Habitat for Humanity is a non-profit, non-denominational, Christian ministry whose purpose is to improve communities through sustainable partnerships. Having built and renovated more than 1,600 homes, Pensacola Habitat seeks new and innovative ways to positively impact the community through various meaningful projects, including our Home Buyer and Community Development programs. Pensacola Habitat for Humanity offers unique financing opportunities to qualified applicants to provide affordable homeownership in Escambia and Santa Rosa counties. We are also the ONLY Habitat for Humanity affiliate who is also a NeighborWorks Charter Member. Pensacola Habitat is an affiliate of Habitat for Humanity International and follows HFHI’s non-proselytizing policy.

Our mission: Seeking to put God’s love into action, Pensacola Habitat for Humanity brings people together to build homes, communities, and hope.

Our vision: A world where everyone has a decent place to live.   

GENERAL DESCRIPTION: 

The Customer Service and Warehouse Associate will provide donors and shoppers with a positive experience making customer satisfaction a top priority. The Customer Service and Warehouse Associate will be expected to interact positively and professionally with homebuyers, volunteers, and paid staff at the Pensacola Habitat for Humanity ReStore. The Customer Service and Warehouse Associate will ensure that all donations are handled in a timely, organized, and safe manner. The Customer Service and Warehouse Associate is to assist with other duties including but not limited to receiving, cleaning, pricing, product placement, loading customer vehicles and cash register operation. It shall be the Customer Service and Warehouse Associate’s responsibility to coordinate and communicate effectively with supervisors and other employees regarding any store safety concerns.

CORE RESPONSIBILITIES: 

• Exhibit positive working attitude by demonstrating respect for fellow workers, volunteers, donors, and customers. 
• Keep the ReStore well maintained and clean. Conduct daily store safety inspection checklists.
• Quality control responsibilities for the safe, effective placement of donations. 
• Load customers vehicles and unload donations. 
• Maintain loading areas in clean, efficient, and workable condition. 
• Clean sales floor area including floors, bathrooms, windows, and shelves.
• Answer 2 phone lines in a timely manner.
• Receive, clean, and test all donated and purchased products.
• Price small items (large furniture and other items to be supervised by assistant manager).
• Organize aisles and shelves to maintain clean and neat display of product.
• Lift and move furniture, doors, and other large items.
• Assist with the collection of donated items from different pick-up sites.
• Perform sales transactions.
• Maintain excellent service standards to ensure a consistent and outstanding donor, volunteer, and customer experience.

KNOWLEDGE, SKILLS, ABILITIES:

• Dependable, motivated and possess good problem-solving skills.
• Exhibit reasonable aptitude for receiving equipment.
• Possess the ability to test and make minor product assembly and repairs.
• Demonstrate reasonable familiarity with building materials.
• Ability to safely handle or lift 50 lbs. without assistance and/or team lift 75+ lbs.
• Be able to stand, squat, bend and frequently climb in and out of a box truck with lift gate.
• Ability to relate well to a variety of people demonstrating excellent customer service skills, friendly and outgoing personality.
• Ability to work in a hot/cold environment when in the warehouse.
• Must have a basic understanding of computer operations.

EDUCATION, EXPERIENCE:

• High School Diploma or GED required.
• At least 6 months’ retail experience required.
• Must have at least 1 year experience with a forklift, pallet jack, and hand truck.
• Cash handling experience is preferred.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS: 

This is an hourly position which is primarily performed at our Pensacola ReStore location. This position may require lifting up to 50 lbs. without assistance and/or more than 75 lbs. with assistance. The ability to squat, bend, and stand for up to 8 hours at a time is required. This position also requires working in a warehouse without heat or air. 

This position requires a valid state driver’s license, safe driving record, and reliable transportation.

Please note that this job description reflects the essential functions for this role but is not designed to be comprehensive and does not restrict the tasks that may be assigned. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Pensacola Habitat for Humanity provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.