Customer Service and Scheduling Coordinator

Position Summary Espresso Equipment Sales & Service is seeking a highly organized, detail-oriented, and professional Service Scheduling & Operations Coordinator to oversee and support daily service operations. This position plays an integral role in coordinating field service technicians, managing customer relationships, overseeing parts inventory and purchasing, maintaining preventative maintenance schedules, and ensuring the efficient operation of daily business activities. The ideal candidate will possess strong administrative and organizational skills, excellent communication abilities, and the capacity to manage multiple priorities in a fast-paced service environment. This individual must demonstrate initiative, sound judgment, professionalism, and the ability to work independently while contributing to a collaborative team. Primary Responsibilities Service Scheduling & Coordination Coordinate and manage daily service schedules, including scheduling and dispatching field service technicians. Serve as a primary point of contact for customers regarding service requests, appointment scheduling, service updates, and general inquiries. Communicate effectively with customers, technicians, vendors, and management to ensure timely and efficient service coordination. Organize technician schedules, prioritize service requests, and adjust appointments as operational needs change. Monitor outstanding service requests and customer follow-ups to ensure timely resolution. Parts Inventory & Purchasing Management Oversee parts inventory and maintain appropriate inventory levels to support daily service operations. Coordinate parts ordering, receiving, and organization to ensure technicians have the necessary parts for scheduled service calls. Monitor parts usage, maintain accurate inventory records, and identify items requiring replenishment. Coordinate with vendors and suppliers regarding parts availability, pricing, purchasing, and order status. Ensure parts are properly documented and allocated to the appropriate customer service calls and work orders. Work closely with technicians to anticipate parts requirements and minimize service delays caused by unavailable parts. Assist with developing and maintaining organized inventory management procedures. Customer & Administrative Management Maintain accurate customer records, service histories, work orders, and scheduling documentation. Monitor preventative maintenance agreements and proactively coordinate recurring service appointments. Assist with preparing service estimates, processing invoices, and maintaining accurate customer account information. Utilize QuickBooks and other business software to support administrative and operational functions. Maintain professional customer relationships through consistent communication and follow-up. Business Operations Identify opportunities to improve scheduling procedures, administrative processes, inventory controls, and overall operational efficiency. Assist with coordinating daily business activities and supporting management as needed. Maintain organized office records, documentation, and operational procedures. Provide general administrative and operational support as required. Required Qualifications Bachelor's degree or college degree in Business Administration, Business Management, Operations Management, Communications, or a related field. Strong written and verbal communication skills. Excellent organizational, time-management, and multitasking abilities. Demonstrated ability to manage competing priorities and meet deadlines. Strong attention to detail and commitment to accuracy. Professional customer service and interpersonal skills. Proficiency in Microsoft Office applications, including Outlook, Word, and Excel. Ability to work independently, exercise good judgment, and take initiative. Strong problem-solving skills and the ability to adapt to changing business needs. Preferred Qualifications Previous experience in service coordinati…

View the full posting and apply