Customer Service and Parts Advisor
ConfidentialBenefits: Competitive salary Employee discounts Paid time off Job Summary Customer Relations and Parts Advisor Primary Responsibilities Provide an excellent customer service experience to customers both over the phone and over the counter. Safely deliver parts to customers as needed Pick and stage parts for customer orders Pick up returns Check in and stock daily inventory orders Ensure high standards of customer service and store appearance standards Secondary Responsibilities Assist in store inventory processes Store Cleanliness including floors, bathrooms, facing, dusting, parking lot Drop off weekly / monthly sales flyer Essential Job Skills - Experience Must have knowledge of automotive systems. Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc. Ability to speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management Valid Drivers License with good driving record is a necessity Must be able to adherd to point based attendance policy Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence Ability to understand and execute instructions furnished in written, oral, or diagram form Ability to complete basic math accurately: addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, and decimals Ability to use Microsoft software effectively (Word, Excel required) Strong organizational skills Ability to work an assortment of days and weekends as needed 40 hours per week. Store hours Monday - Friday 7:30-5:30 and Saturday 8:00 am - Noon. Friendly communication & positive attitude Ability to locate and stock parts Safety knowledge and skills Parts and automotive system knowledge skills Operating Point of Sale and Parts lookup systems Prior automotive parts experience Proven sales ability with past experience in fulfillment of customer transactions Must be a team player working to achieve organizational goals This Carquest store is independently owned and operated by private owner. Your application will go directly to the private owner, and all hiring decisions will be made by the management of this Carquest Store. All inquiries about employment at this Carquest Store should be made directly to the Carquest Store location.