Customer Service Analyst

Join Corby Spirit and Wine Limited and Hiram Walker & Sons Ltd.,: Where Moments Matter At Corby and Hiram Walker, we’re more than a company - we’re curators of unforgettable moments. Our portfolio boasts some of Canada’s most iconic and award-winning brands, including J.P. Wiser’s, Lot No. 40, Pike Creek, and Gooderham & Worts Canadian whiskies, Polar Ice vodka, Lamb’s rum, Ungava gin, McGuinness and Cabot Trail liqueurs, Ace Beverage Group’s Cottage Springs, Cabana Coast, Liberty Village, and Good Vines, and Foreign Affair wines. But that’s just the beginning. Through its affiliation with Pernod Ricard, Corby represents leading international brands such as ABSOLUT® Vodka, Jameson® Irish Whiskey, Malibu®, Kahlúa® Liqueur, The Glenlivet®, Beefeater and Malfy Gins, a leading portfolio of American whiskey brands including Jefferson’s, Rabbit Hole, and Skrewball™ whiskey., and Perrier-Jouët and Mumm champagnes, – making our portfolio the most comprehensive in the market. Why Choose Us? Igniting Conviviality: Derived from the French word “convivialité,” our ethos centres on human connection, authenticity, and friendliness. We create moments that matter, starting with how we work together. Progressive Opportunities: Fuel your ambition with outstanding career prospects and rewards. Whether you’re a seasoned professional or just starting your journey, we’re invested in your growth. Guided by our 4 core values: (1) grounded in the real; (2) fiercely authentic; (3) passion for challenge; and (4) connected beyond borders; we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making new friends every day, and realizing our potential as people and as a business! The salary range for this role is $69,400.00 to $86,700.00. Base salaries are determined during our interview process, by assessing a candidate’s experience, skills against internal peers and against the scope and responsibilities of the position. Position Summary: The Customer Service Analyst is a key member of the Customer Service and Supply Chain Teams, serving as the single point-of-contact for distributors and driving excellence in order management, claims resolution, and customer experience. The CSA role combines strong customer service and order fulfillment expertise with advanced digital and analytical capabilities. This role requires individuals who are extremely consumer-centric, highly organized, and digitally fluent, able to process orders and resolve discrepancies while also ensuring accuracy and supporting continuous process improvement. The CSA must be comfortable working autonomously in a fast-paced, deadline-driven environment while proactively identifying opportunities to streamline workflows and improve system reliability. Major Responsibilities / Accountabilities: Order & Claims Management Receive and process customer orders within lead times, ensuring accuracy and compliance with criteria. Input orders, make order adjustments due to stock availability or customer requests, and monitor order progress. Use strong problem-solving skills to process claims, execute credits/debits, and manage returns for faulty stock, canceled orders, or shipment discrepancies. Process adjustments for unsaleable merchandise and transfer of inventory between distributors. Order & Systems Support Manage and verify daily order transmissions, ensuring data integrity (e.g., SCC codes, pricing, allocations). Monitor, log, and troubleshoot order variances; escalate to IT or internal teams as necessary. Support the onboarding and testing of new customer EDI setups. Provide reporting and insights related to order quality, transmission accuracy, and claims activity. Customer & Stakeholder Communication Act as the center-point of communication for assigned accounts, ensuring that all order, cl…

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