Customer Service Agent - Medical Transportation Company
ExpeditorsLogistics Customer Service AgentWe take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an inno
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vative, customer service-based approach to logistics.
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over.
Job DescriptionScope of Position:The role of a Customer Service Agent is to identify and understand our customer's transportation needs. Your main responsibilities will include receiving, booking and scheduling transportation orders to ensure timely and accurate movement of freight and information. To be successful in this role one must be customer focused, should be able to think creatively about problems and overcoming them, and should have excellent interpersonal skills while delivering exceptional customer service to our customers.Prepare, handle, and process documentation, including house and master air waybills, commercial documents and customs/regulatory documentsUpdate shipment information in a timely and accurate manner into our operating systemTimely freight dispatch to avoid disruptions in customer's supply chainCommunicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in personReview and monitor reports to understand individual performance, impact and opportunities for developmentAccurately execute invoicing based on established customer SOP's, rate shells and TariffsContribute to maintaining strong vendor relationships- airlines, trucking companies and othersMaintain compliance standards at all times- including internal policies and procedures, external government regulations and customer requirementsMeet key performance indicators in support of department, branch, product and company goalsDesire to understand overall department process flow and constantly seek opportunities for improved efficienciesEscalate problems or decisions to Management based on established guidelines and procedures when necessaryQualificationsMinimum Qualifications:High School DiplomaExcellent customer service skills; friendly, courteous, empathetic and helpfulEffective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive resultsStrong attention to detail and organizational skillsProven desire to learn and expand knowledge baseSense of urgency around all aspects of customer serviceEmotional resilience, can withstand stressWork effectively and productively with othersProficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint)Fluent in EnglishDesired Qualifications:Bachelor's degreeOne year of work experience in a customer service related roleAdditional InformationExpeditors offers excellent benefits:Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program BonusBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyJob LocationI'm interested Privacy Notice