Customer Service
MAINFREIGHTCareer Overview We are looking for an energetic, customer-focused Customer Service t eam member to join our Mainfreight Transport team. This is a fast-paced role where you will be an important connection between our customers and transport operations. You will help manage shipments from pickup through final delivery, provide proactive updates, resolve service issues, and ensure our customers receive the high level of communication and service they expect. At Mainfreight, customer service is about more than answering emails and phone calls. It’s about taking ownership, solving problems, building relationships, and working together as a team to keep freight moving. This is a great opportunity for someone who enjoys transportation and logistics, thrives in a team environment, and is looking to build a long-term career within the industry. Responsibilities Provide exceptional day-to-day customer service for Mainfreight customers. Coordinate and monitor shipments from pickup through final delivery. Provide proactive updates regarding shipment status, pickups, deliveries, appointments, and potential delays. Respond to customer inquiries by phone and email in a professional, timely, and solutions-focused manner. Work closely with dispatch, drivers, dock operations, sales, and other Mainfreight branches to keep freight moving efficiently through our network. Enter and maintain accurate shipment information, customer instructions, appointments, and delivery requirements within our systems. Investigate and help resolve service issues, including delayed freight, missed pickups or deliveries, damages, appointment requirements, and other transportation-related concerns. Review shipment details and communicate special handling, delivery, and customer requirements to the appropriate teams. Build strong relationships with customers by understanding their business and identifying ways we can improve their transportation experience. Take ownership of customer concerns and follow through until an appropriate resolution is reached. Support the Transport team with general administrative and operational responsibilities as required. Contribute to a positive, fast-paced team environment where customers, teamwork, and service come first. Experience & Skills Previous experience in transportation, logistics, freight forwarding, trucking, or customer service is preferred but not required Strong communication and interpersonal skills with the ability to build relationships with customers, drivers, and team members. Comfortable working in a fast-paced transportation environment where priorities can change throughout the day. Strong attention to detail and the ability to accurately manage shipment information and customer requirements. Excellent problem-solving skills with a willingness to take ownership and find solutions. Ability to manage multiple shipments, customer requests, and priorities simultaneously. Strong computer and data-entry skills. Transportation knowledge, including pickups, deliveries, appointments, transit times, and freight requirements, is an asset. Positive, energetic attitude with a strong customer-first mentality. Ability to work collaboratively as part of a team while also taking individual ownership of responsibilities. Compensation & Team Benefits Salary range: $50,000–$60,000 CAD per year , based on experience and qualifications. Team lunch program , where we regularly sit down and eat together as a team. Benefits 3 weeks vacation to start Supportive, team-focused working environment. Opportunity to learn the transportation business and grow your career within Mainfreight. Why Join Mainfreight Transport? At Mainfreight, we believe strong teams build strong customer relationships. You’ll be joining a group that takes pride in moving freight, solving problems, supporting one another, and delivering great service to our customers. Our team culture is important to us. Whether we’re working together to solve …