Customer Service

Concordia is an International Freight Forwarder dedicated to the concept that a service company such as ours must become an extension of the client's office. In the ever-changing economic world of today's marketplaces, flexibility is a must. The ability to adjust to the customer's product and needs is a key element of Concordia’s service philosophy and the direct link between the customer and the business is our dedicated employees. We are looking for a dedicated, full-time hard working Customer Service Representative who will thrive in a fast paced environment. Responsibilities Answering all incoming calls. Receiving and processing all fax and email messages. Generating quotes. Troubleshooting and resolving all customer issues. Work directly with sales managers and representatives to implement the customer service portion of operations. Provide a high level of customer service by developing and maintaining a strong relationship with customers’ front line personnel. Advise customers on payment terms. Arrange for pick up freight from the shippers location. Processing both HAWB and MAWBs. Key Skills & Qualifications High school diploma Knowledge of transportation, logistics, or freight forwarding. Must have time management skills and the ability to multi-task. Strong communication in telephone, email, and interpersonal skills. Must be able to comply with all TSA regulations as Concordia is a CCSF. Strong customer service, organizational skills and attention to detail is a must. Proficient computer skills and standard PC application skills required. In this role you can expect: Competitive Salary & Bonus Program Medical Benefits Paid Time Off (Holidays & Vacation) Job Type: Full-time Benefits: 401(k) Health insurance Paid time off Work Location: In person

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