Customer Relationship Account Specialist

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort Who We Are: At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings, we’re more than a business — we’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry. If you’re ready to grow, you’ve come to the right place. With a true “Growth Mindset,” Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business. If you are a current Ashley employee : Please login to your UKG account and apply using the internal job board. Summary: We're seeking a Customer Experience Account Specialist who is passionate about creating positive experiences and building meaningful connections with our customers. Join our inclusive and collaborative team where everyone is valued and supported to thrive while making a real impact on customer satisfaction. Responsibilities: Deliver Exceptional Service – Provide outstanding customer support through professional and friendly phone and email interactions Cross-Functional Collaboration – Partner with sales, supply chain, credit, transportation, and distribution teams to ensure seamless order processing and delivery Problem Resolution – Address customer concerns with creative solutions and proactive problem-solving approaches Documentation & Improvement – Maintain accurate records of customer interactions to support continuous improvement initiatives Customer Advocacy – Ensure every customer feels heard, valued, and supported throughout their experience Qualifications required: Education High school diploma or equivalent Experience Minimum one year of sales, customer service experience or related field Strong verbal and written communication skills with the ability to connect with people of all backgrounds Welcoming and professional demeanor with excellent telephone etiquette Detail-oriented with proven ability to multitask in a fast-paced environment Proficiency in Microsoft Office and online tools, such as PowerBI Experience with AI platforms such as CoPilot/ChatGPT Problem-solving mindset with proactive and positive approach Additional Qualifications, preferred: Experience in retail customer service, technical support, or order fulfillment Familiarity with CRM systems and customer database management Work Environment: This position is located in a climate-controlled office environment with standard lighting and moderate noise levels typical of professional workspace settings. The role primarily involves sitting at a desk for extended periods while working with computers, phones, and other office equipment. The collaborative environment includes interaction with team members and may require attendance at meetings, conference calls, and cross-departmental communications during regular business hours. Benefits We Offer: Health, Dental, Vision, Employee Assistance Program Paid Time Off; increases with years of service Generous Employee Discount on home furnishings Professional Development Opportunities Tuition Assistance Ashley Wellness Centers (location specific) 401(k) and Profit Sharing Life Insurance Our Core Values: Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights. (Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion. Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons…

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