Customer Relations Specialist and Rental Fleet Coordinator

Job Summary Full-Time | Work From Home | Hourly Pay + Commission. About the Position, Are you a friendly, outgoing person who enjoys talking with people and building relationships? Do you take pride in staying organized, following through, and providing excellent customer service? We are looking for a motivated and personable Remote Rental Fleet & Customer Relations Specialist to oversee our 13-vehicle rental fleet and connect with individuals who have recently been involved in automobile accidents. This unique role combines rental fleet coordination, customer service, and business development. You will help ensure our rental operations run smoothly while reaching out to accident referrals, introducing them to our collision repair services, and helping coordinate appointments to bring their vehicles to our shop. This is a fully remote, full-time position with hourly pay plus commission for qualifying results. Responsibilities Rental Fleet Management: Coordinate daily activities for a 13-vehicle rental fleet. Manage rental reservations, vehicle availability, scheduling, and customer communication. Coordinate vehicle pickups, returns, and rental extensions as needed. Maintain accurate rental records and track vehicle usage and availability. Monitor upcoming maintenance and service needs and coordinate appropriate follow-up. Provide responsive, professional service to rental customers. Customer Outreach & Business Development: Make outbound calls to individuals referred to our business following an automobile accident. Establish a friendly connection, learn about the customer’s needs, and explain how our collision repair shop can help. Encourage prospective customers to schedule an estimate or repair appointment with our shop. Follow up with referrals and maintain accurate records of calls, conversations, and appointment outcomes. Build trust with potential customers through helpful, professional, and personable communication. Represent our company positively and contribute to the growth of our collision repair business. What We’re Looking For: An outgoing, approachable personality and a genuine enjoyment of talking with people. Strong verbal communication and active listening skills. Confidence making outbound calls and initiating conversations with new people. A customer-first mindset and the ability to build rapport over the phone. Strong organizational skills, attention to detail, and reliable follow-through. The ability to manage multiple responsibilities and work independently in a remote environment. Basic computer skills and comfort using email, spreadsheets, and online systems. A self-motivated, dependable individual who takes ownership of their work and goals. Previous automotive, rental car, insurance, sales, or customer service experience is preferred but not required. We are willing to train the right person who brings a positive attitude, a strong work ethic, and excellent people skills. Compensation & Work Environment: Full-time employment. Fully remote, work-from-home position, once fully trained. Hourly pay plus commission based on established performance criteria. Training and guidance to help you learn our rental processes and customer outreach approach. Who Will Thrive in This Role? The ideal candidate is someone who enjoys helping people, is comfortable picking up the phone, and can turn a first conversation into a positive customer relationship. You should be equally comfortable managing details behind the scenes and reaching out to new customers. If you are personable, organized, proactive, and motivated by the opportunity to make a difference, we would love to hear from you! How to Apply: Please submit your resume and include a brief introduction describing your customer service, communication, sales, or organizational experience and why you would be a good fit for this position. Pay: $25.00 - $30.00 per hour Expected hours: 40.0 per week Benefits: 401(k) 401(k) matching Dental insurance Health…

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