Customer Quality Technologist (6 months assignment)
Romet Limited CanadaJOB TITLE: Customer Quality Technologist (6-mth assignment)
Location: Mississauga
Hourly Rate: $26.00 - $28.50
Reason for Opening: New headcount
Why you should come work with the Romet Team:
• We offer market competitive starting rates
• Paid breaks
• Start earning overtime after 40 hours per week
• Shift premiums
• Training opportunities, a great team and more!
ROMET Limited was founded in 1
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972. Today, Romet is an international market leader that provides end-to-end measurement solutions to natural gas utilities across the globe by providing best-in-class technologies to meet our customers' needs now and 20 years from now. Our technological platforms are designed to seamlessly provide customer-centric measurement solutions. Our mission is centered on customer satisfaction through responsive deliveries, technical support and customer service that is matched with rugged and reliable products, manufactured with uncompromising quality, accuracy, and safety requirements. We will continue developing innovative technologies within the natural gas industry, promoting efficient, sustainable, and cost-effective energy solutions.
Romet is a collaborative organization where talent is combined with experience to drive our business toward success. This is made possible by the work ethic, creativity and passion of our team members and their continued commitment to delivering customer satisfaction. Our team is truly diverse with different areas of expertise and backgrounds, all guided by a team of experienced and innovative leaders. Romet has been recognized as a Platinum winner for Best Managed Companies in Canada for ten consecutive years.
We are currently looking for an Customer Quality Technologist to join our busy and growing manufacturing company. The successful candidate will be engaged in elevating the department and company to the next level. The incumbent will be forward looking and thrive in a culture of continuous improvement.
For the right person this is an exciting opportunity to be developed and invested in to become an integral member of the Anodizing team. We are looking for a highly motivated, focused, and outgoing person who wants to springboard their career with a thriving manufacturing company. You will be provided the coaching and training needed throughout the onboarding and orientation process that will build from your base of skills acquired from your past experiences.
You will learn our business during your training with our experts in Anodizing.
If you are excited at the prospect of joining an award winning, high growth, technically relevant organization this may be the opportunity you.
GENERAL ACCOUNTABILITY
Reporting directly to the Quality Systems Manager, the Customer Quality Technologist supports the timely resolution of customer concerns raised through CASES (customer complaints). The role is primarily responsible for coordinating and supporting the 24-hour fast response process, containing customer risk, troubleshooting reported issues, and advancing concerns through the issue resolution process. Using structured problem-solving methods, the role develops immediate corrective actions and works with cross-functional teams to determine root causes and implement effective long-term corrective actions.
Key Job Responsibilities and Accountabilities:
• Monitor and support customer concerns entered through CASES, ensuring each concern is promptly acknowledged, assessed, documented, and advanced through the defined issue resolution process
• Coordinate the 24-hour fast response process, including initial problem definition, risk assessment, containment, evidence gathering, preliminary analysis, and communication of immediate actions
• Engage Quality, Operations, Manufacturing Engineering, Product Development, Supply Chain, Customer Care, and any other staff required to investigate and resolve customer concerns
• Perform product and process troubleshooting using available complaint details, returned product, pro