Customer Program Manager-Parker Aerospace

Position Summary At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers. As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker’s goal of addressing the world’s most pressing engineering challenges. At Parker, our team members belong, matter and make a difference . SUMMARY: The Customer Program Manager provides strategic leadership and overall management for assigned OEM customer accounts, including complex, high-value, or strategically significant accounts. This role is accountable for customer relationship management, contractual commitments, delivery and quality performance, account financial performance and long-term business strategy and objectives. As the principal customer point of contact, this leader represents Parker Stratoflex across affiliated products, programs, escalations, and performance reviews. The Customer Program Manager utilizes business acumen in independent judgment, anticipates customer and business risks, and managers cross-functionally to ensure commitments are achieved while protecting Parker’s commercial interests. This role regularly engages with senior customer stakeholders and leadership within Parker Stratoflex and Parker. The Customer Program Manager leads account and program reviews, communicates performance and emerging risks, recommends business decisions, and supports complex negotiations. This position also serves as a senior resource for the Customer Management team, providing mentorship, sharing best practices, and supporting account continuity and knowledge transfer. ESSENTIAL FUNCTIONS: Serves as the primary point of contact and senior account leader for assigned OEM customers. Acts as the customer advocate internally and represents Parker Stratoflex externally, balancing customer requirements with division priorities and business objectives. Develops and executes account management plans addressing contractual commitments, customer priorities, milestones, delivery and quality performance, financial objectives, and business risks. Drives cross-functional collaboration and accountability for customer commitments. Establishes clear ownership, deadlines, and escalation paths across Contracts, Operations, Engineering, Quality, Supply Chain, Finance, and other supporting functions. Ensures customer requirements and contractual obligations are understood, communicated, and managed in Parker’s best interests. Partners with other internal departments to evaluate pricing, resource requirements, commercial exposure, and proposed commitments. Leads customer-facing discussions and supports negotiations involving pricing agreements, contract changes, program requirements, and performance recovery, consistent with delegated authority and internal approval requirements. Leads program planning and execution for mature products. Oversees new product development programs - executed by Project Management Organization. Anticipates and manages significant account risks and escalations. Effectively resolves issues, develops recovery plans, secures cross-functional support, and escalates decisions requiring leadership intervention with clear recommendations and business impacts. Leads major customer and internal account reviews, i…

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