Customer Planning & Account Specialist

Ausco Products is an engineering and manufacturing company with a long and rewarding history in SW Michigan. We are a company that values and invests in our employees, and we are looking for an innovator to join our team. Customer Planning & Account Specialist is a new role that will coordinate with sales and procurement to strengthen customer scheduling and forecasting. This role combines customer relationship management, business analysis, forecasting support, and process improvement. You'll work closely with customers and internal teams to understand demand, identify opportunities, improve planning accuracy, and help ensure we continue delivering exceptional service as we grow. What You'll Do Build and maintain strong relationships with customers as a trusted business partner. Help customers improve forecasting and planning to support mutual success. Analyze customer trends, sales activity, margins, and business data. Support quoting and make-to-order opportunities. Help identify and implement process improvements that increase efficiency and effectiveness. Assist with business systems and tools, including CRM and quoting platforms. Collaborate with sales, operations, and leadership to support customer and company goals. What We're Looking For Strong analytical and problem-solving skills. Excellent communication and relationship-building abilities. Comfortable working with data, spreadsheets, and business systems. Curious, organized, and detail-oriented. Someone who asks good questions, challenges assumptions respectfully, and follows through on commitments. A team player who is willing to roll up their sleeves and help wherever needed. Ideal Backgrounds Experience in customer success, account management, sales operations, manufacturing customer service, supply chain, demand planning, business operations, or inside sales is highly valued. Why Join Us? This is an opportunity to make a real impact in a growing company where your ideas, initiative, and contributions matter. We're looking for someone who wants to help build stronger processes, create better customer experiences, and contribute to long-term success, not just short-term results. Interested? Tell us about a process you've improved, a business problem you've helped solve, or a time when data led you to a better decision.

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