Customer Parts Specialist

Job Overview The Customer Parts Specialist is responsible for managing customer parts inquiries, processing sales orders, coordinating order fulfillment, and overseeing daily parts department activities. This position serves as a primary point of contact for customers seeking replacement parts and product support. Responsibilities include answering incoming phone calls, managing the sales email, maintaining appropriate parts inventory levels, coordinating purchasing requests, and ensuring customer orders are accurately packaged and shipped in a timely manner. The ideal candidate is organized, customer-focused, detail-oriented, and capable of independently managing daily responsibilities while maintaining effective communication with customers and internal departments. Key Responsibilities 1. Customer Service & Parts Sales Answer incoming telephone calls related to parts inquiries and orders. Assist customers in identifying and ordering the correct replacement parts. Provide product information, availability, and pricing. Enter and process customer parts orders accurately. Maintain professional and timely communication with customers. Follow up on outstanding customer inquiries and orders. Resolve routine customer concerns and escalate issues when necessary. 2. Sales Email Management Monitor and manage the company's sales email inbox. Respond to customer inquiries in a timely and professional manner. Process parts requests received through email. Ensure customer inquiries are followed through to completion. Forward inquiries to the appropriate departments when necessary. Maintain communication with customers regarding order status and availability. 3. Order Fulfillment & Shipping Pull, package, and prepare customer parts orders for shipment. Verify order accuracy before packaging and shipping. Prepare shipping labels and required documentation. Coordinate outgoing shipments with appropriate carriers. Ensure completed orders are shipped in a timely manner. Maintain an organized, clean, and efficient shipping area. Communicate shipping delays or order discrepancies. 4. Parts & Inventory Management Maintain appropriate inventory levels to support customer demand. Monitor inventory quantities and identify parts requiring replenishment. Establish and maintain minimum and maximum stocking levels in coordination with management. Identify high-usage and fast-moving parts. Perform regular inventory counts and investigate discrepancies. Maintain accurate inventory records. Ensure parts are properly labeled, organized, and stored. Identify obsolete or slow-moving inventory and communicate recommendations to management. 5. Purchasing Coordination Identify parts requiring replenishment. Submit purchase requests for management approval. Follow up on outstanding purchase orders and expected delivery dates. Communicate anticipated shortages that may affect customer orders. Work with management to maintain appropriate stocking levels. Performance Expectations Success in this position will be measured by: Customer satisfaction and responsiveness. Accuracy of customer orders. Timely processing and shipment of orders. Inventory accuracy and appropriate stocking levels. Timely identification of inventory shortages. Effective management of customer calls and sales emails. Organization and cleanliness of the parts and shipping areas. Ownership, accountability, and follow-through on daily responsibilities. Required Skills & Qualifications Strong verbal and written communication skills. Excellent customer service skills. Strong organizational and time-management abilities. Attention to detail and accuracy. Basic computer skills and ability to learn company software. Ability to multitask and prioritize responsibilities. Ability to work independently and take ownership of assigned duties. Previous customer service, parts, shipping, or inventory experience preferred. Overall Accountability The Customer Parts Specialist is expected to take ownership of the…

View the full posting and apply