Customer Order Coordinator

Customer Order & Logistics Coordinator Industry: Consumer Products Distribution Job Type: Full-Time About the Role We are a fast-paced consumer products distribution company supplying major retail chains. We are looking for a technically strong and detail-oriented Customer Order & Logistics Coordinator to manage customer orders from purchase order through shipment. This role is ideal for someone who is comfortable working with ERP systems, TMS platforms, product master data, retailer requirements, shipping documentation, and multiple internal and external stakeholders . The successful candidate will be highly organized, proactive, and able to identify and resolve issues before they impact customer deliveries. Key Responsibilities Process and validate customer POs in ERP systems, including pricing, quantities, SKUs/UPCs, delivery dates, and customer-specific requirements. Monitor open orders and coordinate with warehouse, purchasing, sales, and logistics to ensure on-time fulfillment. Maintain accurate customer, product, SKU, UPC, pricing, and shipping master data . Complete retailer new product setup/listing forms and maintain product specifications, including UPCs, case packs, dimensions, weights, and other required data. Communicate product, UPC, packaging, pricing, shortage, backorder, and shipment changes to customers and retail buyers. Coordinate routing requests, shipping appointments, carrier bookings, and delivery requirements . Create and update shipments in the TMS , including carrier, tracking, appointment, and shipment status information. Prepare and verify BOLs, packing lists, invoices, labels, and retailer-specific shipping documentation . Monitor shipment status and proactively address delays, shortages, routing issues, and order discrepancies. Ensure customer and retailer shipping, labeling, routing, and documentation compliance . Confirm shipments depart on schedule and provide tracking/proof of shipment when required. Maintain accurate open-order, shipping, late-order, and customer communication reports . Work cross-functionally to resolve order, inventory, product-data, transportation, and customer-service issues . Identify process gaps and implement improvements to increase order accuracy, on-time delivery, and customer service . Perform other related duties as required by management. Qualifications & Experience Previous experience in order management, customer service, logistics, supply chain, distribution, or a similar role . Experience working with ERP and TMS systems . Strong understanding of customer order processing and shipping workflows. Experience working with retailers, retail POs, routing requirements, and compliance documentation is an asset. Strong Excel and data-management skills. Experience maintaining SKU/UPC and product master data . Excellent attention to detail and accuracy. Strong organizational and time-management skills. Ability to manage multiple orders, deadlines, and priorities simultaneously. Strong problem-solving and follow-up skills. Excellent written and verbal English communication skills . Ability to work independently and effectively in a fast-paced environment. Positive attitude, strong work ethic, and willingness to learn. What We're Looking For We are looking for someone who takes ownership of customer orders from start to finish . You should be comfortable working with detailed data, systems, customers, carriers, and internal teams—and be proactive about identifying potential problems before they become shipping or customer-service issues. If you are organized, technically capable, detail-oriented, and enjoy working at the intersection of customer service, order management, and logistics , we would like to hear from you. Application question(s): When can you start work if offered a job? Which major retailers do you have experience in preparing shipments for? Which ERP and TMS systems do you have experience in? Are you a Canadian Citizen or Permanent Resident? Work …

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