Customer Operations Manager

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Silvus Technologies, a leading provider of advanced MANET and MIMO communications systems, is reshaping mesh network technology for mission-critical applications – on the ground, in the air and at sea. Its battle-proven StreamCaster family of MANET radios and proprietary MN-MIMO waveform provides the vital communications link for defense, law enforcement and public safety agencies around the world, and in the toughest operational environments. Silvus Technologies is a wholly owned subsidiary of Motorola Solutions, Inc. Job Description Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “ Keeping Our Heroes Connected ”? THE OPPORTUNITY Silvus is seeking a Customer Operations Manager who will report to the Senior Director of Global Sales Operations and Enablement on the Sales Operations team. The successful individual in this role will serve as the primary post-sales operational liaison between Silvus manufacturing and our largest North America customers, managing purchase orders, production schedules, and delivery coordination to ensure components are delivered on time and integrated successfully into the customer’s production roadmap. The role requires travel to Silvus Headquarters in Los Angeles and throughout the continental U.S. to visit key customers. This position is eligible for 100% remote work depending on location. The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion. ROLE AND RESPONSIBILITIES Serve as the primary point of contact for key North America customers post sale, managing day-to-day operational needs and escalations. Lead Quarterly Business Reviews (QBRs) to report on delivery performance, quality metrics, and production roadmap alignment. Work directly with customer demand planners to ingest and track production forecasts, translating them into actionable data for internal manufacturing and supply chain teams. Track and manage open purchase orders to ensure on-time delivery commitments are met, partnering with manufacturing and logistics to resolve delays. Identify and escalate technical integration challenges, managing the formal escalation process for hardware defects, shipping issues, or field failures. Oversee the Return Merchandise Authorization (RMA) process to ensure timely replacement of failed components and recovery of units for failure analysis. Perform other related duties of which the above are representative. Travel Requirement – Up to 30% travel to Silvus HQ in Los Angeles, and throughout the continental U.S. to visit key customers. REQUIRED QUALIFICATIONS Bachelor’s degree in Operations, Supply Chain Management, Business, or a related field. 3+ years of experience in a post-sales operations, account management, or technical project coordination role, preferably within a defense hardware or manufacturing environment. Strong ability to analyze production schedules, purchase orders, and demand forecasts to identify and resolve discrepancies. Excellent communication skills with the ability to translate between customer business needs and internal manufacturing constraints. Proficiency in Microsoft Office, especially Excel. Experience with Oracle or similar ERP systems is a plus. Must be a U.S. Person (U.S. Citizen, or U.S. Permanen…

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