Customer Operations Manager

Your opportunity

Step into a role where your leadership shapes the experience of thousands of venues nationwide. As part of our Customer Operations team, you will help drive exceptional service, strong relationships, and real impact across our network of venues.

How you'll be part of the action

As Customer Operations Manager, reporting to the Senior Customer Operations Manager, you will lead a high-performing team of technicians who keep our venues running smoothly. Your work will directly influence customer satisfaction, team culture, and service excellence across your region.

• Lead a skilled technical team to deliver outstanding customer-focused service
• Drive consistent service delivery that meets contractual service levels
• Create a strong team culture grounded in collaboration and shared success
• Optimise processes to support a national, unified approach to service
• Build trusted relationships with key stakeholders across operations
• Champion safety and compliance across all gaming jurisdictions

Your game changing qualities

You bring a confident, people-first approach and the ability to inspire teams to deliver their best. You thrive in fast-paced environments and know how to balance technical know-how with exceptional customer care.

• Experienced in leading teams in technical or service delivery environments
• Proven ability to coach, motivate and develop people to achieve great results
• Strong customer-first mindset with a passion for service excellence
• Ability to build strong relationships and influence across diverse teams
• Strong communication skills across verbal, written and interpersonal interactions
• Ability to manage priorities and drive outcomes in dynamic environments

Join the action, reap the rewards

We know that when we belong, we thrive. That’s why we offer:

• Time for moments that matter - from birthdays to cultural leave, flexible public holidays, and 5 days bonus leave
• 18 weeks paid parental leave for every new parent, no matter your role
• Ticketing to some of the country’s biggest racing and sports events.
• Access to our leading wellbeing app and programs to help you be your best
• A range of corporate discounts and special offers with leading retailers
• A diverse and inclusive culture where everyone belongs

Get to know us

Who we are

MAX, part of Tabcorp, provides the expertise and services that keep Australia’s gaming venues performing at their best. From regulatory guidance to technical and operational solutions, we help hotels, clubs and casinos succeed - while championing safe and responsible gaming for every venue and community. With operations across thousands of venues nationwide, MAX is where you can make a real impact and belong where the action is.

Make your move

Ready to make MAX your home ground? Join a team that thrives on collaboration, inclusion, respect, and face to face connection. We welcome and support people of all abilities - if you need adjustments during the process, email: careers@tabcorp.com.au.