Customer Operations & Freight Support Specialist

Overview As a Customer Operations & Freight Support Specialist, you’ll keep orders, inventory, and freight moving while delivering responsive customer service. You’ll coordinate with suppliers, carriers, warehouse teams, and internal partners to resolve issues, support order fulfillment, and improve supply chain operations. Your impact: Accurate coordination and timely issue resolution help customers receive orders smoothly and give operations teams reliable information to act on. Responsibilities Coordinate freight, shipping logistics, transportation planning, and order fulfillment; update records in transportation management systems and enterprise resource planning (ERP) systems. Support purchasing, procurement, sourcing, supplier and vendor management, pricing, contracts, and negotiation. Track inventory, demand planning, materials management, production planning, warehouse distribution, and shipping and receiving. Collect and analyze data, investigate service or inventory issues through root cause analysis, and recommend process improvements. Communicate across customer service, warehouse operations, carriers, third-party logistics (3PL) providers, and suppliers; support trade compliance and international trade regulations. Skills Essential: Customer service; cross-functional communication; data collection and analysis skills; Microsoft Office, spreadsheets, and Excel data analysis; inventory control and inventory management systems; logistics, freight, and transportation management. Relevant experience: Practicing in a supply chain operations role; warehouse experience, including warehouse management, materials handling, stocking, and manual handling; supplier management experience. Additional knowledge: Supply chain management and analytics, category management, profit and loss (P&L), materials handling requirements, and non-vessel-operating common carrier (NVOCC) operations. Tools and systems: Tableau, SQL (Structured Query Language), AS400, manufacturing resource planning (MRP), warehouse management systems, and transportation management systems. Preferred: Forklift experience; familiarity with warehouse distribution, shipping and receiving, inventory management, logistics management, and international freight. Pay: $37.09 - $39.22 per hour Expected hours: 45.0 per week Benefits: 401(k) Employee discount Flexible schedule Paid time off Relocation assistance Work Location: Hybrid remote in Wilmington, OH

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