Customer Logistics Coordinator

Position Summary: The Customer Logistics Coordinator serves as a critical link between customers, carriers, and warehouse operations to ensure the efficient movement of products throughout the supply chain. This role is responsible for coordinating shipments, scheduling pickups and deliveries, managing inventory transactions, processing customer orders, and providing exceptional customer service. The coordinator works closely with internal teams and transportation partners to maintain accurate records, resolve issues proactively, and ensure customer requirements are met with a high level of accuracy, responsiveness, and professionalism. Reports To: Lead Logistics Customer Service Representative Essential Duties and Responsibilities Coordinate inbound and outbound shipments to ensure customer requirements and service expectations are met. Schedule pickups, deliveries, and carrier appointments while maintaining timely communication with transportation providers. Enter and maintain accurate order, inventory, and shipment information within the Warehouse Management System (WMS) and customer-specific systems. Monitor shipment progress and proactively communicate delays, scheduling changes, or service concerns to customers and internal stakeholders. Respond promptly and professionally to customer inquiries via telephone, email, and customer portals. Create, process, and maintain customer orders to support warehouse operations and fulfillment activities. Prepare and verify shipping documentation, including Bills of Lading (BOLs), shipping instructions, and related transportation records. Assist with Advance Shipping Notifications (ASNs) and ensure timely completion of all required customer documentation. Conduct inventory research and support inventory control processes, including shipment and depletion transactions. Utilize customer portals to provide shipping updates, inventory information, and operational reporting. Collaborate with warehouse personnel, transportation providers, and supervisors to resolve issues and support daily operations. Maintain accurate records and organized documentation in accordance with company procedures. Follow all established operating procedures, safety standards, and customer-specific requirements. Maintain a clean, organized, and professional work environment. Perform additional duties, projects, and responsibilities as assigned. Qualifications and Skills High School Diploma or GED required. Previous experience in logistics, transportation, warehousing, customer service, or supply chain operations preferred. Strong written and verbal communication skills. Excellent organizational, multitasking, and time-management abilities. Ability to follow written and verbal instructions with minimal supervision. Strong customer service mindset and problem-solving skills. Basic math and data-entry skills with a high level of accuracy. Proficiency in Microsoft Office applications, including Outlook and Excel. Experience with Warehouse Management Systems (WMS), transportation systems, or customer portals preferred. Ability to prioritize multiple tasks and adapt in a fast-paced environment. Self-motivated team player with the ability to work independently when needed. Physical Requirements The physical demands described here are representative of those required to successfully perform the essential functions of this position. Ability to sit for extended periods while working at a computer workstation. Frequent use of a computer, telephone, and office equipment. Ability to manage multiple priorities and respond effectively to urgent situations. Occasional walking throughout warehouse operations areas. Occasional climbing, crouching, kneeling, or reaching as operational needs require. Ability to occasionally lift and carry office materials or supplies weighing up to 25 pounds. Ability to safely perform duties in both office and warehouse environments. Work Environment Primarily office-based with regular interaction i…

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