Customer Logistics and Supply Chain Specialists
PayCruitTitle : Customer Logistics and Supply Chain Specialists Location : Remote Duration : 06+ Months of Contract (possibilities of extension) Pay Rate : $25.00/hr. on W2 Job Description: Role will be remote and will support West Coast bottlers. Our team’s hours are 7:30 a.m. to 7:30 p.m. (ET), and this role would work a shift later in that window, although first few weeks of training may be scheduled earlier. (9-5PM or 10:30-7:30 w/1 hour lunch break) Candidate can reside anywhere in U.S., and Company will provide a laptop Job Description Summary The Customer Logistics and Supply Chain Specialists role provides a single point of contact to Customers, Shared Services, Sales and Product Supply System (PSS) teams. The role manages planned and unplanned Sales activities that impact multiple orders/customers. This role leads meetings, both with internal stakeholders and with key customers. The work involves assessing complex issues, gathering information from stakeholders, collaborating to create solutions and communicating/implementing these solutions. The Customer Logistics and Supply Chain Specialists will be responsible for running SAP queries and using reports to identify trends and problem solve any opportunities. This role will also include project management and leading process improvement with cross-functional stakeholders (internal & external). This person must have excellent knowledge of supply chain and strong problem solving, communication, and customer service skills. This person should have the ability to prioritize and have a sense of urgency for their work. They must be able to work independently to manage the complexity of the work and the various level of stakeholders, with which they interact with. Additionally, the Customer Logistics and Supply Chain Specialists will be responsible for day to day customer service activities including managing a large volume of inbound emails and prioritizing work to meet our performance metrics. What You’ll Do for Us Manage planned activities and resolve issues that affect multiple orders/customers, determine solutions, and execute changes. Lead cross-functional meetings to resolve issues. Perform all Customer Service day to day work, manage escalated issues, and address service issues & opportunities / trends raised by Customers, PSS teams, Customer Solutions and Account Teams. Lead continuous improvement activities and project management with cross-functional teams Understand performance metrics and improve quality, speed, and capabilities to meet or exceed goals. Manage high volume promotional activities by ensuring end to end execution of all Customer requirements. Day to day customer service activities (i.e. order entry; expedited orders; customer order change request; customer pick up; Customer credits; transportation issues; product cuts; general product information; over, short, and damaged process; transportation method change; process order changes based on delivery block reports; credit hold resolution; vendor managed inventory; duplicate, missing, or incorrect orders; identification and correction of EDI order issues; transportation Pool Schedules; order scrubbing to adhere to TMMC policies; item conversion; combining two or more orders to ship together; distributor special services) Types of planned activities managed - Informal and formal allocation, holiday schedules, new item implementations, managing warehouse closing/openings, item discontinuations, SAP implementations. Types of unplanned activities managed - unplanned closings, redirects, dock capacity, transportation capacity and issues, open order reports, quality holds, pre-cuts, short code and too old to sell process. Investigate, then validate, claim or request reversal of fines, customer deductions and transportation deductions. Communicate and present to all levels in the organization. Single point of contact for assigned customer, attend face to face customer meetings, internal forecast meetings, sales mee…