Customer Fulfilment Management

Reference no. R2868274 Position title: Customer Fulfilment Management Department: Strat Customer Relations & Business Supp Location: Toronto, ON About the Job Join a global network that powers how Sanofi delivers — seamlessly, purposefully, and at scale. In Manufacturing & Supply, you’ll help reimagine how life-changing treatments reach people everywhere, faster. About Sanofi We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. Main Responsibilities: Manage Customer fulfilment daily operational activities execution (Sales & Operations Execution) and communicates to internal stakeholders Responsible for the effectiveness of the overall Customer Fulfilment process Support SC Customer Engagement team with analytics and reporting Responsible for day-to-day coordination & governance with O2C team or of any local outsourced back-office activity Key Accountabilities: Manage S&OE Process Execute proactive and reactive mid & short-term stock management in the legacy systems Share potential shortage & OOS identified for following 4 weeks to planning & Customer Fulfilment management Apply short-term stock management to steer Stock in Trade Gather all OOS issues impacting customers in order to manage communication with the customer Customer Fulfilment Coordination Decision on external and internal mitigation actions (delay deliveries, modify order quantity, propose substitution) Provide product allocation per customer in a shortage situation Defines backorders policy and prioritization decisions Determine the orders that are eligible for fulfilment using short shelf-life (batch determination & customer agreement) Apply short-term stock management to drive SIT Determine the maximum threshold for OOS and shortage: Customer accepted quantities, PAL, MOQ definition Manage contact with the warehouse or 3PL relating to necessary fulfilment activities Enables customer communications via SC Customer Engagement Impeccable communications and notifications to trade customers around orders, weather or transportation delays, out of stock and/or delayed orders Attend monthly business reviews to review service levels and metrics- CA/US Ensure team strong alliances with the One Trade and Supply Chain Planning team to align with trade strategy and incorporate into our book of business Work with internal stakeholders (brand teams, OneTrade, transportation SMEs) and 3PLs to provide recommendations to change delivery schedules in times of inclement weather and holidays Work closely with Winthrop on optimizing supply chain support in relations to their trade strategy Collaborates – including messaging, reports, follow-up and more - with One Trade and supply chain Planning, Quality, and Distribution to manage through a variety of supply situations. Develop process efficiencies to better anticipate customer needs, focus on flexibility in business practices, and promote adaptation to evolve based on urgent needs Collaborates – including messaging, reports, follow-up and more - with One Trade and supply chain Planning, Quality, and Distribution to manage through a variety of supply situations. Product Launch Executes launch readiness activities appropriately and on-time : Guides i.O2C team when orders will be placed, checks orders against launch spreadsheet, ensures inventory checks and coordination with the DC for shipment Communicate with OneTrade and 3PL to ensure orders received are on target with financial expectations. Oversees i.O2C team is delivering value by working with key stakeholders, i.e. Distribution & Transportation, to coordinate order processing and delivery. Ensures stakeholders are connected to align and communicate any issues, concer…

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