Customer Experience Manager

Papago Vans | Mesa, AZ | Full-Time About Papago Vans Papago Vans specializes in premium, fully customized adventure vans. We pride ourselves on exceptional craftsmanship, innovative designs, and delivering an outstanding customer experience. We're looking for a highly organized, personable, and proactive Customer Service Manager to guide customers through their custom van conversion journey, ensuring they remain informed, supported, and excited throughout the process. Key Responsibilities: Serve as the primary point of contact for customers awaiting production and those with active builds. Provide regular updates on project status, anticipated start dates, and estimated completion timelines. Proactively communicate scheduling changes, delays, and adjustments to originally quoted timelines. Guide customers through each stage of the custom van conversion process. Schedule and coordinate design meetings between customers and our design team. Assist customers with vehicle procurement by coordinating with our team and dealership partners. Work closely with production managers to obtain accurate project updates and communicate them to customers. Maintain organized customer records, communications, and project information in our CRM and customer portal. Build strong customer relationships through consistent communication and exceptional service. Qualifications: Excellent written and verbal communication skills. Highly organized with the ability to manage multiple customers and projects simultaneously. Proactive, dependable, and detail-oriented. Ability to communicate timeline changes and customer concerns professionally. Strong problem-solving and relationship-building skills. Comfortable using CRM software, email, and scheduling tools. Previous customer service, account management, or client coordination experience preferred. Experience with HubSpot, automotive, RV, or custom manufacturing industries is a plus. What We Offer: Competitive compensation based on experience Medical, dental, and vision benefits 401(k) retirement plan Opportunities for professional growth Collaborative, team-oriented work environment The Ideal Candidate: We're looking for someone who understands that great customer service means being proactive, not reactive. Our customers are making significant investments in their dream adventure vans. We need someone who can build trust, communicate clearly, manage expectations, and ensure customers always know where their project stands. Our goal is simple: Customers should never have to wonder what's happening with their van. Join Our Team If you're an excellent communicator who thrives on organization, customer relationships, and delivering exceptional service, we'd love to hear from you! Pay: $49,920.00 - $58,240.00 per year Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Parental leave Vision insurance Work Location: In person

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