Customer Experience Account Representative

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future , is the reason we come to work each day. We’re guided by our culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with excellence. Nutrien Ag Solutions is the retail division of Nutrien, providing full-acre solutions through our network of trusted crop consultants at more than 2,000 locations in North America, South America, and Australia. For more than 150 years, we have been helping growers achieve the highest yields with the most sustainable solutions possible, offering a wide selection of products, including our proprietary brands: Loveland Products, Inc.; Proven®Seed and Dyna-Gro®Seed; as well as financial, custom application and precision ag services. Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien and Nutrien Ag Solutions. What You'll Do: Manage a portfolio of large, complex, and strategic customer accounts, serving as the primary point of contact and ensuring consistent coverage, proactive communication, and coordination across order-to-cash activities Provide oversight of the team’s shared customer inbox, monitoring performance and trends to ensure timely, accurate, and consistent responses while identifying opportunities to improve service quality Support and guide the resolution of complex and escalated customer issues, partnering with team members to ensure alignment with customer requirements and commercial commitments Partner cross-functionally with Wholesale Sales, Product Management, Credit, and other stakeholders to support account strategy, order execution, and customer satisfaction Anticipate customer needs and manage order flow, logistics coordination, and potential disruptions proactively Lead onboarding and training for team members, including development and maintenance of process documentation and training materials Serve as a subject matter expert, providing ongoing coaching to enhance team capability and consistency Coordinate and support internal and external audit activities, including SOX requirements, ensuring timely and accurate documentation Maintain compliance with internal controls and identify potential risks, partnering with stakeholders to resolve gaps Oversee contract administration activities, including execution, tracking, and maintenance of contracts, amendments, and renewals Ensure contract data accuracy and alignment with commercial terms, proactively managing expirations and renewal timelines Identify and drive improvements across processes, systems, and workflows, supporting the implementation and adoption of scalable solutions and best practices to enhance efficiency, accuracy, and overall team performance What You'll Bring: Bachelor’s degree in Agriculture, Business Administration, Supply Chain, Logistics or related field 3–5+ years of experience in customer experience, account management, or order-to-cash operations, with demonstrated ability to manage complex accounts Proven ability to serve as a subject matter expert and provide guidance, training, and support to team members Strong analytical and problem-solving skills, with the ability to assess complex situations and drive effective resolutions Demonstrated ability to influence outcomes, collaborate cross-functionally, and build strong stakeholder relationships Experience supporting audit activities or working within controlled environments, with an understanding of compliance and risk management principles Familiarity with contract administration p…

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