Customer Deliver Analyst

Kenvue is currently recruiting for a: Customer Deliver Analyst What we do At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Who We Are Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. Role reports to: Senior Manager Customer Logistics Location: North America, United States, Arkansas, Rogers Work Location: Fully Onsite What you will do Key Responsibilities: The Customer Deliver Analyst plays a critical role in improving customer experience and supply chain performance through data-driven decision making, digital tools, and AI-enabled and data-driven problem solving. This role partners across Sales, Customer, Planning, Transportation, Distribution, and Deliver teams to identify root causes, anticipate risks, automate recurring work, and recommend solutions that improve service, cost, inventory health, and operational execution. Primary functional responsibilities can include: Use AI-enabled tools, automation, and advanced analytics to identify trends, root causes, service risks, and improvement opportunities across order management, replenishment, inventory, and logistics. Apply AI and digital tools to simplify recurring analysis, improve reporting speed, reduce manual work, and support faster decision-making. Translate complex data into clear business recommendations, including customer-level, SKU-level, ship-to-level, and network-level insights. Use tools such as Microsoft Copilot, Excel, Power BI, SAP/BW, EDI, Celonis, and other analytics platforms to investigate issues, summarize findings, and support continuous improvement. Collaborate with sales, customer, supply chain, and logistics teams to ensure accurate forecasting, improved logistics efficiency and efficient inventory replenishment. Lead and support process improvement initiatives focused on cost reduction, service level enhancement, and operational efficiency. Prepare and present data-driven recommendations to internal stakeholders and leadership. Support order execution and exception management by using data, systems, and cross-functional collaboration to resolve service issues, improve process reliability, and reduce recurring manual intervention. Proactively manage order fulfillment to meet customer demand through integration with operating company, distribution, and planning/forecasting. Participate in cross-functional projects focused on supply chain optimization and customer service enhancement. Lead initiatives to standardize reporting formats, templates, and processes across the team and department. Design and maintain dashboards and regular reports for key supply chain metrics (e.g., forecast accuracy, service levels, inventory turns, on-time delivery). Lead short-term Sales & Operations execution alignment across cross-functional teams to ensure responsiveness and agility. Develop and leverage key business relationships to understand the customer expectations and internal policies/capabilities to proactively manage the business to meet customer expectations. Identify, plan and implement end-to-end solutions that improve service, cost, or develop new capabilities Analyze, recommend, and implement modifications to customer purchasing patterns and Kenvue network for optimal service an…

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