Customer Care Representative

WHO ARE WE? Thermometrics, Telaire, Protimeter, NovaSensor and Kaye are industry-leading sensor and measurement brands that are proudly part of Amphenol Sensors. Together, these businesses develop highly specialized technologies used across automotive, industrial, medical, environmental, and validation applications. Customers turn to our teams for deep expertise, rapid customization, and proven global manufacturing capabilities—helping them solve their toughest engineering challenges. Amphenol Sensors— a subsidiary of the Amphenol Corporation, a member of the Fortune 500 (NYSE: APH). Established in 1932, Amphenol has pioneered innovation in electronics for nearly a century. Amphenol is the central hub of cutting-edge electronic solutions across virtually every end market, including Automotive, Broadband Communications, Commercial Aerospace, Industrial, Information Technology and Data Communications, Defense, Mobile Devices, and Mobile Networks. Our unique, decentralized organizational structure fosters entrepreneurial leadership and drives excellent performance. We manage locally, enabling us to move at the speed of a small business, with the financial stability and global resources of an industry-leading, international company. ABOUT THE ROLE Do you enjoy solving problems, keeping customers informed, and making sure the details come together? We are looking for a Customer Care Representative who will serve as a trusted point of contact for our customers and help deliver a responsive, reliable experience from order through delivery. In this role, you will work closely with customers and internal teams to coordinate orders, provide schedule and shipment updates, resolve delivery concerns, and identify opportunities to better support customer needs. You will build knowledge of our products, applications, and supply chain while developing strong relationships across Sales, Operations, and other business functions. This is a great opportunity for someone who is organized, customer-focused, comfortable managing competing priorities, and committed to following through. LOCATION St Marys, Pennsylvania WHAT YOU WILL DO Serve as a primary point of contact for customer questions, requests, and concerns. Provide customers with timely and accurate order, schedule, and shipment information. Coordinate with Sales, Operations, Supply Chain, and other internal teams to support customer needs. Resolve shipping discrepancies, including late, damaged, or incorrect shipments. Support customer requests throughout the order process, from initial inquiry through delivery. Assist with new customer accounts and credit applications using established processes. Partner with Sales to identify customer concerns, commercial issues, and potential solutions. Recognize opportunities to provide additional products or services that meet customer needs. Maintain accurate customer and order information within applicable business systems. Communicate clearly, diplomatically, and professionally, especially when resolving challenging situations. Take ownership of customer follow-up and ensure open items are carried through to completion. Follow company policies, procedures, and established safety practices. WHAT WE ARE LOOKING FOR An associate degree in business or a related field is preferred, or equivalent customer service experience. Previous experience in customer service, customer care, order management, sales support, or a similar customer-facing role. A genuine customer-first mindset and a commitment to providing responsive, dependable service. Strong communication, relationship-building, and problem-solving skills. Excellent attention to detail and the ability to work accurately in a fast-paced environment. Strong organizational skills with the ability to manage multiple customer needs and priorities. Sound judgment and the ability to remain professional and solutions-focused under pressure. Confidence working with Sales and other internal teams to resolve i…

View the full posting and apply