Customer and Operations Support - Part Time

Bellman & Symfon of Sweden (www.bellman.com) is dedicated to improving the quality of life for people with hearing-related needs. We realize this dedication through continuously developing new and innovative product solutions. In 2019, we established a small regional headquarters Bellman & Symfon North America Inc. , with high growth ambitions, in North Carolina. We are seeking a highly motivated and customer-oriented individual to join our team as a Customer and Operations Support. Responsibilities: a. Customer support: Responsible for the customer support telephone, email box and chat etc, making sure that the customer support is managed with excellence during the agreed hours. Monitor and answer customers’ inquiries. Handling of product returns and product troubleshooting, repairs, and service. b. Operations support Handling of incoming shipments. Handling of outgoing shipments. Inventory management, including physical inventory control, and inventory reporting. Maintaining a clean and well-organized warehouse, service area, and office environment. Supporting the Chief Operating Officer with tasks and projects, as needed. Mandatory Requirements: Associate's degree. Minimum of 3 years of experience in customer support, B2B as well as B2C. Highly analytical with a strong knowledge of MS Excel. Ability to work with a high level of efficiency and accuracy. Strong attention to detail and use of industry best practices. High ability to adapt to change and approach problem-solving with creativity and initiative. Learns quickly when facing new technology or challenges, is a relentless learner and is open to change and improvements. Action-Oriented. Enjoys working hard, is full of energy for new challenges, and seizes the opportunity. Fluent English is mandatory. Experience from administrative work in IFS or similar ERP systems. Verbal and written Spanish and/or French is a plus. Working hours: Working hours: 2 - 3 hours in the afternoon per day from Monday to Friday Job Type: Part-time Pay: $20.00 per hour Application Question(s): Do you speak any other languages fluently? If yes, please list them here. This is a part-time, in-person position requiring approximately 2–3 hours of work per day at our office. Please confirm that you understand this requirement and are interested in proceeding with your application. Education: Bachelor's (Preferred) Experience: Logistics and Shipping Handling: 1 year (Preferred) Customer support: 3 years (Preferred) Language: English (Required) Ability to Commute: Morrisville, NC 27560 (Required) Work Location: In person

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