Customer and Operations Coordinator

Overview We are seeking a dynamic and detail-oriented Customer and Operations Coordinator to join our team! In this pivotal role, you will drive excellence across supply chain activities, coordinate customer interactions, and streamline operational processes to ensure seamless service delivery. Your energetic approach and strong analytical skills will contribute to optimizing quoting, material acquisition, and order management. Duties Review customer Requests for Quotation (RFQs), engineering drawings, and specifications. Prepare manufacturing cost estimates, including machining and fabrication labor hours, materials, outside services, and assembly requirements. Prepare and submit customer quotations. Enter customer purchase orders, job information, and other required data into the company’s ERP system. Maintain accurate ERP records and monitor job status throughout the manufacturing process. Purchase materials, track supplier deliveries, and coordinate outsourced manufacturing services. Generate manufacturing work orders, job travelers, and production instructions. Prepare shipping documentation, inspection paperwork, and customer-required records. Work closely with production leadership to verify job requirements, manufacturing information, and project status. Communicate with customers, suppliers, and shop personnel to support production schedules and on-time deliveries. Qualifications Proven experience in customer service, planning, supply chain, inventory management, manufacturing execution, and / or operations management. Proficiency in Microsoft Office, particularly Excel, Word, and Outlook, is required. Strong organizational skills and attention to detail. Effective written and verbal communication skills. Ability to manage multiple projects / task and priorities. Familiarity with ERP (Enterprise Resource Planning) systems is a plus. Manufacturing knowledge or experience in machining or fabrication environment is a plus. Ability to read and interpret engineering drawings is beneficial. Willingness to learn company-specific processes and documentation requirements. Working Environment We are a small company that supports the Maritime Industrial base. We excel at providing precision and complex components and assemblies. This is primarily a salaried type position with regular interaction with production leadership, customers, and shop floor to verify job information and coordinate production activities. Training will be provided in company-specific estimating methods, ERP procedures, manufacturing processes, and documentation requirements associated with DoD contracts. Ideal Candidate We are looking for a self-motivated, dependable individual with strong organizational and problem-solving skills. The successful candidate will be comfortable communicating with customers, vendors, and production personnel while maintaining accurate records and supporting multiple manufacturing projects. Must be U.S. citizen. Pay: $27.00 - $39.00 per hour Expected hours: 40.0 per week Benefits: 401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Referral program Vision insurance Work Location: In person

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