Customer Account Specialist III

About Dresser Utility Solutions Dresser Utility Solutions is a leading global manufacturer and supplier of natural gas measurement, flow control, and infrastructure products. Our Dresser Measurement team delivers precision metering solutions to utilities, energy companies, and industrial customers worldwide. We are committed to innovation, quality, and the reliable delivery of energy to communities across North America and beyond. Role Summary The Customer Care Representative will be a critical member of the Customer Care team, having direct and immediate effects on financial performance, growth & customer loyalty. The successful candidate will be responsible for order management and customer communications. In this role, the individual will make decisions and drive actions that directly affect the customer and impact production. Essential Responsibilities Conduct a wide variety of administrative tasks including, but not limited to: Prepare reports, presentations, correspondence, organizational communications for internal and external customer base Filing / maintaining records, calendar management, meeting coordination and other similar duties Handle special projects as assigned Assist in developing and maintaining open order status reports for customer order fulfillment Initiate and maintain team meetings with customer base for backlog and or der status reporting Entry customer Purchase orders in our ERP system, process sales order acknowledgements and manage status updates to customers as needed. Develop and manage change orders. Initiate and maintain new customer creation and/or changes to Customer Master Data as well as the Customer Engineering Specification’s Follow contracts such as Channel Agreements and Terms and Conditions of existing customer base Issue Return authorization numbers directly to customers Ability to quickly identify and prioritize issues, create solutions and meet deadlines Effective time management and organizational skills; able to balance multiple priorities Excellent interpersonal, verbal and written communications skills including strong grammatical skills Build and develop trusted customer partnerships through proactive relationship management, including regular face-to-face interactions and customer visits. Collaborate with Technical Service & Development, Marketing, Product Management and Supply Chain teams. Support commercial negotiations and pricing discussions by implementing price quotes and price book for customer base Qualifications & Requirements Education Bachelor’s degree in Business, Marketing or related subject matter from an accredited university. Minimum 10 years of experience in Customer Service and/or product planning capacity or customer-facing commercial roles MBA is a plus. Experience Bachelor’s degree in Business, Marketing or related subject matter from an accredited university Minimum 10 years of experience in Customer Service and/or product planning capacity or customer-facing commercial roles Knowledge of commercial sales processes. Strong English communication skills. Skills & Competencies Strong analytical skills with proficiency in pricing models and margin analysis. Excellent interpersonal, verbal, and written communication skills. Strong English communication skills. Effective time management and organizational skills; able to manage multiple priorities simultaneously. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Familiarity with Power BI is a plus. Collaborative mindset with the ability to work cross-functionally across Sales, Engineering, Finance, Legal, and Operations. Time management and organizational skills are a must Eligibility Requirements Ability and willingness to work overtime, weekends and holidays, as required Bachelor’s Degree from an accredited university or college preferred ERP experience strongly preferred CPQ platform experience preferred Knowledge of Order Management processes Cross-functional …

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