Customer Account & Order Management Specialist.

Company Description Jozev Products, a woman-owned national wholesale company based in East Longmeadow, MA and has been a trusted partner in the commissary industry for over 30 years. We are serving federal and state government correctional facilities. With a commitment to customer service excellence, the company provides expert communication, attention to detail, and efficient sourcing of both basic and specialty items for commissaries nationwide. Role Description This is a full-time, on-site role for an Experienced Administrative & Customer Service, based in East Longmeadow, MA. The candidate will manage daily office tasks, maintain communication with customers and vendors, and process orders. Other responsibilities include handling inbound/outbound logistics and interfacing with warehouse personnel. Manage and respond to government commissary bids and solicitations Duties Oversee daily operational activities, ensuring efficiency and adherence to company standards. Lead, motivate, and supervise a diverse team of customer service representatives and operational staff. Develop and implement project management plans to streamline workflows, improve service delivery, and meet organizational goals. Manage customer interactions by resolving issues promptly, negotiating solutions, and maintaining high satisfaction levels. Analyze operational data and customer feedback to identify areas for improvement and implement strategic solutions. Foster a positive team environment through coaching, training, and performance evaluations to promote professional growth. Overview We are seeking a dynamic and proactive Experienced Administrative & Customer Service to lead our team in delivering exceptional service and efficient operational processes. This role is vital in ensuring smooth day-to-day activities, fostering a customer-centric environment, and driving continuous improvement across all functions. The ideal candidate will possess strong leadership skills, a passion for customer satisfaction, and the ability to manage multiple projects simultaneously. Join us to make a meaningful impact by optimizing operations and elevating the customer experience through innovative management strategies. Qualifications Proven experience in management or supervisory roles within operations or customer service environments. Proficient software experience: Microsoft (all applications), Quick Books Enterprise Desktop, Foxit PDF Editing AI Experience, Google Suite. Strong project management skills with the ability to handle multiple initiatives simultaneously. Excellent communication skills. Demonstrated leadership capabilities with experience in supervising diverse teams. Expertise in customer service principles, negotiation tactics, and sales strategies. Analytical skills to interpret data, identify trends, and develop actionable insights. Effective management skills with a focus on process optimization and team development. Join us as an Operations/Customer Service Manager and become a key driver of our success! We are committed to fostering an inclusive environment where your leadership can thrive while delivering outstanding service experiences worldwide. All roles are paid positions dedicated to building a motivated team that excels in operational excellence and customer satisfaction. Pay: $30.00 - $35.00 per hour Expected hours: 40.0 per week Benefits: 401(k) Paid time off Experience: Office management: 5 years (Required) Work Location: In person

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